How to Collect data User Login and Logout Details In sugar crm ?

Hello,

out of the box you can enable the trackers, in the admin section, to track users connection, and use the core reports.

.... /#bwc/index.php?module=Trackers&action=TrackerSettings&bwcRedirect=1

Check this

- https://support.sugarcrm.com/Knowledge_Base/Reports/Understanding_Tracker_Reports/ 

Fred

Thanks for Support

I have Enabled these features but logout details not available 

I am not sure that logout are tracked.

You can create a custom hook to track the data you want : support.sugarcrm.com/.../index.html

99.999% of the time users don't log out. Their session remains active for a long period of time. What does happen is their session expires and they are required to log in again. They never actually log out.

From former times I have an old module (installable from Sugar 9 to Sugar 13) which you could use.

6472.LoginAudit13.zip

Harald Kuske  Thank you, that is very helpful indeed, do you have anything else nifty you could share?

Hi Christopher Hart ,

Version 2.0 of our Upsert User Adoption plug-in provides user session tracking based on activity in Sugar rather than less exact login and logout times. As Jeff Bickart noted above, users rarely perform an explicit logout on the application so it can be difficult to track how much time users are active in Sugar each day, let alone logged in. We are confident we've provided the most comprehensive and scalable solution to track and analyze user session activity. 

With our plug-in you get the reliability of reporting on session activity in the application at a user and group level as well as the ability to track how they are accessing Sugar in each session (e.g. mobile, base application, etc.).

Please reach out if you would like to learn more about our solution!

Chris

We need configurable option to expire idle user sessions after xx minutes -  it's a missing SugarCRM admin feature

Hi Tony Romano ,

I believe you are looking to configure the "Refresh Token Lifetime" and "Access Token Lifetime" - these configurations control the overall session length. This article should help you configure those values to meet your needs:

https://support.sugarcrm.com/knowledge_base/troubleshooting/troubleshooting_sugar_logging_out_unexpectedly/#Configuring_the_Refresh_Token_Lifetime_and_Access_Token_Lifetime

Hope this helps!