How to override include/workflow/alert_utils.php file's process_workflow_alerts method ?

There are ways to get much more from SugarBPM workflow with no line of code - by employing Logic Builder to extend the out-of-the-box workflow capabilities

Please check these examples from the Club:
1) https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/4575/using-sugarbpm-to-change-child-teams/22738
2) https://sugarclub.sugarcrm.com/explore/enterprise-professional/f/enterprise-professional-questions/3999/deleting-contacts-after-x-years-with-sugarbpm 
3) https://sugarclub.sugarcrm.com/explore/serve/f/sugar-serve-questions/4528/use-business-hours-in-bpm 
4) https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/4455/go-to-webinar-integration 

There are ways to get much more from SugarBPM workflow with no line of code - by employing Logic Builder to extend the out-of-the-box workflow capabilities

Please check these examples from the Club:
1) https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/4575/using-sugarbpm-to-change-child-teams/22738
2) https://sugarclub.sugarcrm.com/explore/enterprise-professional/f/enterprise-professional-questions/3999/deleting-contacts-after-x-years-with-sugarbpm 
3) https://sugarclub.sugarcrm.com/explore/serve/f/sugar-serve-questions/4528/use-business-hours-in-bpm 
4) https://sugarclub.sugarcrm.com/dev-club/f/questions-answers/4455/go-to-webinar-integration