Training & Certification

Our Q3 2022 release (v12.1) is now live! Learn all about what's new in this quarter's release in our What's new in the Q3 2022 Sugar Release course. We'll cover what to anticipate in this new release for Sugar Mark...

Sugar Sell incorporates the artificial intelligence (A.I.) capabilities of SugarPredict to give you Predictive Insight into your lead data to make prioritizing your leads a breeze. The following video focuses specifically on how SugarP...

Every year we refresh the certification exams to ensure that we’re testing based on the most current concepts as well as the most current product information. The updated exams are written based on the latest version of the product.&n...

With our Q2 2022 release, we've introduced an exciting new capability in our Sugar Market Email Builder 2.0: Dynamic Email Content! Now, marketers can target various segments of their audience within a single mail, by using slightly varied copy t...

Our Q2 2022 release (v12.0) is now live! Learn all about what's new in this quarter's release in our What's new in the Q2 2022 Sugar Release course. We'll cover what to anticipate in this new release for Sugar Market, Sugar Sell, Sugar Serv...

Same great course, we've just updated the name! Sugar Administration Essentials is now known as Sugar Admin Fundamentals. If you're not familiar with this live offering, Sugar Admin Fundamentals offers introductory training for new...

Sugar Connect users can quickly get going with the add-on by following the steps to install and login. Depending on whether you use Sugar Connect for Outlook 365 or Google Workspace, the steps will vary slightly.   We're excited to announce 2 ne...

Creating and Using Sugar Reports If you're looking for a class on how to create and use reports in Sugar, this is the class for you. We explain how to generate Sugar reports, demonstrate how to take actions on reports, define each report ty...

If you're looking to learn more about the Customer Journey plug-in and how it can be used to drive your sales processes be sure to check out our new How to use the Customer Journey Plug-in course. Click the image below to learn more and enroll: ...

We're excited to announce that we've added a new Product Trainer and Instructional Designer to the team. Welcome Olivia Englehart! Hi Folks, I'm Olivia (She/They). Here at Sugar, I facilitate learning for our Market, Connect, Predict, and Discover p...