Sugar Administration Specialist

This certification exam certifies that the successful candidate has the essential knowledge, skills, and abilities necessary to perform the administration and configuration of Sugar Enterprise, Sell, and Serve to meet fundamental business requirements.

Exam Details

• 60 multiple-choice questions (Enroll and View Sample Questions)
• Time allowed: 90 minutes
• Pass score: 65%
• Pass/fail status available immediately
• Fee: $125 USD
• Exam Code: SCP-205
• Valid for two years
• Exam is based on Sugar 12.0

Recommended Training and Support Resources

Preparing for the exam requires a combination of reviewing the associated courses, reading through the applicable areas of our documentation, and hands-on experience in the product itself. We highly recommend using the following resources:

• Self-paced eLearning: Preparing for the Certified Sugar Administration Specialist Exam
• Live Training: Sugar Admin Fundamentals (multi-day class)
• Live Training: Introduction to SugarBPM (multi-day class)
• SugarU Podcast for Administrators 
• To find more documentation resources, go to: http://support.sugarcrm.com

Exam Topics and Objectives

Refer to the exam topics and objectives as your guide to preparing for the exam.

System Configuration

• Identify the process to upgrade Sugar
• Describe basic troubleshooting tools
• Identify the steps for configuring general system settings
• Describe license management concepts
• Identify how to brand your instance
• Identify scheduler settings
• Identify Global Search concepts

Recommended Documentation: Admin Guide - System

E-mail Configuration, Connectors and Integrations

• Describe how to configure your outbound e-mail settings
• Describe how to configure group inbound e-mail accounts
• Describe how to configure e-mail archiving
• Describe how to configure Cloud Drive
• Describe how to configure DocuSign
• Describe how to enable Doc Merge templates

Recommended Documentation:Cloud Drive,Integrating With Google for Admins, Emails, Email Administration, Integrating With DocuSign for End Users, Integrating With DocuSign for Admins, DocuSign Integration, Doc Merge Overview, Admin Guide - Email

User Configuration

• Identify user management concepts
• Identify password management concepts

Recommended Documentation: Admin Guide - User Management

Team and Role Security

• Describe the team concept
• Describe the role concept
• Identify the differences between teams and roles
• Describe team-based permissions

Recommended Documentation: Admin Guide - Team Management , Admin Guide - Role Management

Module Configuration

• Describe developer tools for module visibility in Sugar applications
• Identify how to edit layouts
• Describe relationship types
• Identify how to manage fields in a module
• Describe how to manage dropdown lists
• Describe how to manage custom modules
• Identify how to manage Business Centers 

Recommended Class: Sugar Admin Fundamentals, (multi-day class)

Forecasting

• Identify how to configure the Forecasts module

Import/Export

• Describe import concepts
• Identify export concepts

Recommended Documentation: Knowledge Base - Import/Export

SugarBPM

• Describe SugarBPM
• Identify where to manage SugarBPM processes
• Describe SugarBPM Process Definition elements

Recommended Class: Introduction to SugarBPM (virtual, 4-hour class) 

Cloud Tools 

• Identify Backup locations
• Describe Cloud Insights concepts 

Recommended Documentation: SugarCloud Insights Guide