Sugar Serve Q3 2022 is Live

SugarCRM is excited to announce the release of Sugar Serve Q3 2022.

Release WeekAfter hearing impassioned feedback from our customers, we are extremely excited to introduce an updated Report Viewer experience in this release! Please make sure you have notifications turned on for Release Week to be notified about more exciting information about this release and other quarterly updates across the entire Sugar platform.

Read more about the changes to Reports and other highlights of Sugar Serve Q3 2022 below:

  • Report-viewing user experience improvements
    • After working with our customers and compiling excellent feedback, the Reports Viewer gets a new user experience in this release. The main changes users will see when viewing a report are as follows:
      • Updated User Interface: A new, modern look and feel, allocating more space to the important data on the screen allowing users to quickly and easily access what they need. 
      • Filters have been moved to the right side of the screen for easy access to edit the report results. Filters are also displayed as a visual diagram instead of text to make understanding the applied filters more natural and intuitive.
      • Customizable View: Users now can change the size and positions of the chart, data table, or filter containers. Elements can also be minimized to hide from view when not in use.

    • The steps to create a report are the same as in previous versions of Sugar and existing reports do not need to be modified to take advantage of these improvements. Users will see these changes on all existing and future reports.
New-Reports-Viewer New-Reports-Viewer
  • Improved readability of emails in the Emails focus drawer: The Email Record View dashlet has been expanded to allow users to see the full content of long emails in the Emails focus drawer on Record View. With this update, users no longer have to resize the Record View dashlet or scroll to see the entire email.


  • Integration Enhancements 
    • Dropbox cloud-drive integration: Sugar's cloud drive integration now supports Dropbox, allowing users to interact with Dropbox files via the Cloud Drive dashlet from any dashboard in Sugar.
    • DocuSign Status Notifications: Users can also now receive status notifications in the Notifications module whenever the status of their assigned DocuSign envelopes changes.
  • And more: Review the Sugar Serve Release Notes to learn more about all of the new features and enhancements in this release, as well as additional fixes to address issues in previous releases of Sugar.

When Will I Be Upgraded?

Customers will receive further communication regarding their automatic upgrades shortly per the SugarCloud Policy Guide - Upgrade Policy. This release represents the next step in the SugarCRM quarterly feature delivery model, delivering innovation to our customers hosted on SugarCloud. Please visit the Supported Platforms page for a complete list of supported browsers. 

Additional Documentation & Release Notes

To learn more about this release, please review the following content:

Sugar Q3 2022 Developer Resources

Our Developer Advocacy team has made available the following resources to assist developers with the changes associated with this release:

Any additional questions should be directed to the Dev Club in SugarClub or emailed to

To ensure you are up-to-date on the latest information about Sugar Serve, please Subscribe to New Blog Posts in Sugar Serve Updates in SugarClub or visit Product Updates for additional product updates.