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Recent Sugar Serve Updates

Sugar Serve 25.2 is Live

Zac Sprackett
5 minute read time

SugarCRM is excited to announce the release of Sugar Serve 25.2.

This update highlights some of the key enhancements in this release of Sugar Serve. Visit the September 2025 page in Release Central to find everything to prepare for updates across the Sugar platform, including new blogs and updates, events, videos, release announcements, documentation, and more, across recent, current, and upcoming releases.

Release Central

Sugar Serve Feature & Enhancement Highlights

  • Dropdown Editor has been updated and modernized to simplify and streamline the admin experience
modernized dropdown editor screenshot
  • Format dropdown lists to add style and make information stand out
Visual formatting of dropdown fields Admin view of configuring dropdown fields
  • Ability to add related records to the Record View dashlet based on the "Relate To" Flex Relate relationship
Screenshot showing the related records in a focus drawer

Additional Highlights

  •  AI Updates 
    • "Needed Follow-ups" shows meetings or calls that need to be followed up on, allowing users to easily open the record in a focus drawer
      Screenshot showing the needed follow-ups section
    • Create activities directly from the "Next Steps" section in the Opportunity Summary, Case Summary, and Account Intelligence dashlets
      screenshot showing the next steps section and creating activities
    • Engaged Contacts provide visibility into the key relationship holders in an organization, prioritizing based on frequency of emails, calls, and meetings
      engaged contacts list screenshot
    • Administrators can now prevent users from accessing the Account Intelligence and AI Summarization dashlets using module role permissions
      Roles menu in Sugar showing that access can be deactivated
  •  Sugar Connect (Mail & Calendar Integration) 
    • Email data is now populated during record creation
      Screenshot showing Sugar Connect and creating a record from email
    • Previously archived emails can now be archived to additional records using the "Archive With Options" functionality
      Screenshot showing the Archive to Email window
    • Administrators can now define the language used for all outgoing Sugar Connect service communications
      Screenshot showing General Settings for Sugar Connect
    • The Scheduler landing and event pages in the Sugar Connect Meeting Scheduler have been updated to match the Sugar look and feel
      Screenshot showing the updated scheduler landing page
    • Users can now choose whether embedded images are included by default in archived emails
      Screenshot showing the General Options and that embedded images can be saved by default
  •  SugarCRM Mobile App :
    • Users can create routes between multiple records, supporting trip planning with several stops, improving field productivity, and visiting efficiency
      Map with multiple stops in mobile view Mobile app showing selection of multiple stops Driving directions with multiple stops
    • Links from emails, workflow notifications, and messages now consistently open in the SugarCRM Mobile App
      Screenshot showing the mobile app opening links

This is only a summary of the recent updates from Sugar. Please make sure to review the Sugar Serve Release Notes  and the September 2025 page in Release Central to learn more about all of the new features and enhancements in this release, as well as additional fixes to address issues in previous releases of Sugar.

When Will I Be Upgraded?

Customers will receive further communication regarding their automatic upgrades shortly, per the SugarCloud Policy Guide - Upgrade Policy . You can learn more about Sugar's upgrade process in Release Central.

Enablement, Education, & Everything Else You Need to Know

To learn more about this release, please review the September 2025 page in Release Central.

Also, make sure to "turn page notifications on" to be alerted when new content is added to Release Central and learn more about Release Central in About Release Central.

To ensure you are up-to-date on the latest information about Sugar Serve, please Subscribe to New Blog Posts in Sugar Serve Updates in SugarClub or visit Product Updates for additional product updates.