Sugar Serve Q1 2022 is Live

SugarCRM is excited to announce the release of Sugar Serve Q1 2022.

Highlights of Sugar Serve Q1 2022 include the following feature updates:

  • Updated user interface: We have revamped Sugar with a more modern look and feel! The improvements include a sharp, new font and updates to UI elements in dashboards, dashlets, list views, record views, and dark mode. This release also includes updates to the look and feel of graphic charts for reports and dashlets, improving speed, animation, and color palettes.


  • Re-designed Admin page: The Admin page's user interface has been refreshed to give it a clean style, new icons, and easier navigation. The Admin page also now includes a search box so that the admin links and the corresponding description can be located quickly and easily.


  • Escalation improvements: When escalating an account or case, the record's related account (i.e., an account's Member Of field or a case's Account Name field) will be automatically added to the escalation. In addition, the import wizard can now be used to import escalation records into Sugar.

  • Dropdown-conditional record view layouts: Administrators can now define record view layouts that will change based on the value selected from a given dropdown field on the record.

  • Send scheduled reports as CSV: As an alternative to PDF, you can now schedule a report to be sent as a CSV file - or as both a PDF and a CSV - by changing the File Type(s) field on the Report Schedules record view.
  • Sugar Market interactions in the Timeline dashlet: Customer interactions that happened through Sugar Market are integrated into the timeline dashlet, allowing users to be able to see the customers’ entire journey with their product and brand.

  • Review the Sugar Serve Release Notes to learn more about all of the new features and enhancements in this release, as well as additional fixes to address issues in previous releases of Sugar

Customers will receive further communication regarding their automatic upgrades shortly per the SugarCloud Policy Guide - Upgrade Policy as this release represents the next step in the SugarCRM quarterly feature delivery model, providing accelerated delivery of new innovations for customers hosted on SugarCloud. Please visit the Supported Platforms page for a complete list of supported browsers. 

Additional Documentation & Release Notes

To learn more about this release, please review the following content: 

Sugar Q1 2022 Developer Resources

Our Developer Advocacy team has made available the following resources to assist developers with the changes associated with this release:

Any additional questions should be directed to the Dev Club in SugarClub or emailed to

To ensure you are up-to-date on the latest information about Sugar Serve, please join the Sugar Serve group in SugarClub, or the other product-specific groups in Explore for additional updates.