Security Release Notification: 12.0.1 and 11.0.4

At SugarCRM, we take seriously the security and the protection of your systems and data. Today, we are publicly announcing the availability of versions 11.0.4 and 12.0.1 to all Sugar Sell, Serve, Enterprise, Professional, and Ultimate customers. Sugar versions 11.0.4 and 12.0.1 contain fixes for critical security vulnerabilities.

SugarCloud Customers

If your Sugar instance is hosted in Sugar's cloud environment, you do not need to take any action as the vulnerabilities have already been patched by the SugarCloud Operations team.

Customers Hosted Outside of SugarCloud

If you host your instance in any environment outside of the SugarCloud environment, please carefully review the following instructions and take the actions outlined below at the earliest opportunity. Following our investigations, we have no indication that the vulnerabilities were exploited. However, administrators are strongly encouraged to upgrade their Sugar instances to 11.0.4 or 12.0.1 as determined by their current version of Sugar to prevent potential exploitation of these weaknesses.

Current Version Upgraded Version
12.0.0 12.0.1
11.0.x 11.0.4

Please visit the Download Manager to download the latest patch for your release, 11.0.4 or 12.0.1, to address these vulnerabilities. The Installation and Upgrade Guide specific to your Sugar version and product, contains the appropriate guidance to apply these patches to your instance. Please review the Supported Platforms prior to installing or upgrading.

If further assistance is needed and you are on a supported version of Sugar, have one of your Sugar support-authorized contacts create a case or email For more information on the Sugar Support process, please visit the Working With Sugar Support article.