The 11.x versions of Sugar will enter the "Security-Only Support" phase on 31 October 2022. Security-Only Support means SugarCRM will only provide security-related defect fixes for Sugar 11.x. Non-security defect fixes and feature enhancements will no longer be provided. The Security-Only Support phase will last for 6 months before Sugar 11.x's planned End-of-Support date of 30 April 2023, when all customer support, maintenance patches, and bug fixes for Sugar 11.x will cease.
During the Security-Only Support phase, SugarCRM strongly recommends organizations on 11.x (or earlier) perform one of the following actions prior to the End-of-Support date on 30 April 2023:
- Migrate to SugarCloud. Migrating to SugarCloud has the benefit of automated product upgrades, as well as being SOC2 Type2 compliant. Talk to your Sugar or reseller partner sales representative about migrating.
- Upgrade to Sugar 12.x (current version 12.0.1), which will be supported until 30 April 2024.
If you cannot migrate to SugarCloud or upgrade to Sugar 12 by 30 April 2023, please consider Sugar's Upgrade Transition Program, which can provide extra time to plan an upgrade/migration to a supported platform.
We understand that this announcement may require action on your part, and we are ready to assist with whichever path you choose. Please contact your Sugar partner or reach out to your Customer Success Manager or Sugar Support with any questions.
For more information about our version support policy and a complete list of End-of-Support dates, visit the Supported Versions page on the Sugar Support site.