New
over 1 year ago

Comment field - Alert emails need more detail included

The Comment field in Sugar objects, Account, Leads and Contacts is great in that you can collaborate from a specific record; however, the alert in the email tells the user nothing about the comment.  If you are getting 1 to 2 per day, it's no big deal but if you get several a day it would be extremely helpful to note the record type and name.

For example: Your lead Joe Brown and the comment

or Your contact Joe Brown with ABC Company & the comment

or Opportunity for ABC Company & the comment

In this way the user can determine whether this should be actioned right away or can be actioned at the end of the day

Parents Comment Children
No Data