Customer Resources

Here at Sugar, we want to make it as easy as possible for you to work with us. We've curated all the essential contacts and resources available to help you. We recommend familiarizing yourself with the customer resources linked below to ensure you get the information you need as quickly as possible.

Account-Related Inquiries

Sugar Team


Contact Info

Customer Success

  • Subscription and renewal information
  • Expired download keys
  • Information regarding additional Sugar products, services, or extended support 

Accounts Receivable 


  • Purchasing new Sugar products, including:
    • Sugar Sell, Serve, Market, or Enterprise
    • Additional license seats
    • Additional managed storage
    • Extended support 


Sugar Outfitters

  • Official SugarCRM Marketplace

Product Assistance

Sugar Team

Inquiry Type

Contact Info


SugarClub Help Guides 

For inquiries about using this site, SugarClub, (e.g. login issues, site feedback, etc.) please email 

Sugar Support

  • Product concerns
  • Technical assistance
  • SugarCloud requests

Working With Sugar Support

Mobile App

  • Mobile SDK Support

Mobile Developers SugarClub Group

Support Resources

You can learn more about working with our support team by visiting our support site.

Support Resources for Customers

Product Guides

Services Resources

Sugar provides a full range of services to help our customers make the most of their investment in our solutions.

Contact the Sugar Services Team for more information 

Marketing Resources

Stay up to date with all SugarCRM has to offer