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All drop downs open at once

Xander Blackburn

Have had multiple reports from customers who've reported all of their drop downs opening at once when they're creating new records. 

Have seen it happen with the Contact History subpanel in the Accounts Module and when creating a new Opportunity record. 

Both of these examples are using Sugar Version 13.0.3 
We believe that this might be related to the newest version of Microsoft Edge as these customers are all using Microsoft Edge 129.0.2792.52 (Official build) (64-bit) and this doesn't happen when the same Users try in Chrome. 

Has anyone else seen this happen and if so does anyone have any guidance to potentially resolve this?

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  • 0 Sugar Employee Badge

    Hi   ,

    This is indeed a known problem with Microsoft Edge. Issue #95722 was submitted to address this behavior ( portal.sugarondemand.com/95722 ). The Issue has since been escalated. Feel free to use the link provided to monitor our progress.

    Dustin 

  • 0 in reply to Dustin Coker

     Hi Dustin, do you have any further information from Sugar about the resolution to this issue? The bug is marked as closed but there's no fix version and no resolution information we can see.

  • 0 Sugar Employee Badge in reply to Paul Holland

      The issue has been fixed in code targeted for SugarCRM's 15.0 release. The product teams have been working on backports compatible with 14.2.0 and 14.1.0 so that our hosted customers on those versions can get relief from this shortly. They have ticket queued up and ready to hotfix SugarCloud hosted instances on 14.1.0 and 14.2.0 as soon as the backports are finalized. We do not yet have commitments about when those hotfixes will be rolled out.

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  • 0 Sugar Employee Badge in reply to Paul Holland

      The issue has been fixed in code targeted for SugarCRM's 15.0 release. The product teams have been working on backports compatible with 14.2.0 and 14.1.0 so that our hosted customers on those versions can get relief from this shortly. They have ticket queued up and ready to hotfix SugarCloud hosted instances on 14.1.0 and 14.2.0 as soon as the backports are finalized. We do not yet have commitments about when those hotfixes will be rolled out.

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