All drop downs open at once

Have had multiple reports from customers who've reported all of their drop downs opening at once when they're creating new records.

Have seen it happen with the Contact History subpanel in the Accounts Module and when creating a new Opportunity record.

Both of these examples are using Sugar Version 13.0.3
We believe that this might be related to the newest version of Microsoft Edge as these customers are all using Microsoft Edge 129.0.2792.52 (Official build) (64-bit) and this doesn't happen when the same Users try in Chrome.

Has anyone else seen this happen and if so does anyone have any guidance to potentially resolve this?

Parents

0 Dustin Coker 7 months ago

Hi Xander Blackburn ,

This is indeed a known problem with Microsoft Edge. Issue #95722 was submitted to address this behavior ( portal.sugarondemand.com/95722 ). The Issue has since been escalated. Feel free to use the link provided to monitor our progress.

Dustin

Reply

0 Dustin Coker 7 months ago

Hi Xander Blackburn ,

This is indeed a known problem with Microsoft Edge. Issue #95722 was submitted to address this behavior ( portal.sugarondemand.com/95722 ). The Issue has since been escalated. Feel free to use the link provided to monitor our progress.

Dustin

Children

0 Laurie Winther 7 months ago in reply to Dustin Coker

We also have this problem with SugarSell v14.1 - when creating a new activity and info is entered in the "Subject" field all drop downs open at once. Trying the suggestion to use the Chrome browser rather than Edge. Following Ticket# 95722 for resolution.
0 Paul Holland 6 months ago in reply to Dustin Coker

Dustin Coker Hi Dustin, do you have any further information from Sugar about the resolution to this issue? The bug is marked as closed but there's no fix version and no resolution information we can see.