Report times don't match record times

Hi Kevin, 

Thanks for reaching out.

This shouldn't be happening. In my own instance, running 13.0, I cannot replicate this problem. Your screenshot is showing the older version of the Reports module. What version of Sugar are you running? You can go to the "About" option in Sugar (either in the upper right-hand corner or in the sidebar, depending on how old your version is). 

Knowing the version you are running can help me look for known issues that might apply to your version. Additionally, just for further information, is your instance hosted on the Sugar Cloud or on-site?

I appreciate you checking this for me. Take care!

-Raye

Hi Raye,

We are on 12.0.3, with on-site hosting.

Hi Kevin, 

Thank you. Yes, this is a known issue, Issue # 91945 ( portal.sugarondemand.com/ ) that will be fixed in version 12.0.4. This future version is not out yet but should be out soon. 

If you want updates regarding this issue, you can open a case with SugarCRM Support, asking them to add you to this issue, so you can get automatic updates. That said, since it's already fixed in 12.0.4, I think just keep an eye out for the update. Either way works.

Let me know if there is anything else I can do for you! Take care!

-Raye

Raye,

Thanks for the follow-up. I'll be looking forward to the fix.

Regards,

Kevin

Raye,

Thanks for the follow-up. I'll be looking forward to the fix.

Regards,

Kevin