How can I share a lead's information with an Account?

We are a manufacturer that only sells to third-party authorized dealers. We still do our own marketing and collect leads on behalf of our dealers. We normally forward the contact information of a lead to the appropriate dealer. Now that we are using SugarSell, I am having a hard time sending the dealers the lead's contact information. Dealers do not have a Sugar account. When I go to the leads contact card and select "Share" it only sends a link that requests a username and password. Is there another way?

Parents
  • The Sugar Customer Support Portal appears to now provide the ability to make the Leads Module (along with other modules) visible in the portal. Along with the recent enhancements to the portal (especially the latest release) definitely worth assessing as an option.

  • Hi Greg, I don't think it is possible to add other modules in the portal without custom code. If you were thinking of the recent 11.1 release, it's possible you were thinking of SugarLive in Sell, which added the Lead and Account tabs to SugarLive. Or is there something else you were referring to?

    It is true though that the portal had some great enhancements recently, mostly for Serve. The Serve 11.1 release notes outline the new features there.

    -Brenda

  • Brenda,

    Oh - I assumed that was the case as in the Configure Portal screen it offers to select a whole range of modules these days ?

  • In stock Sugar, I only see Cases, Bugs, and Knowledge Base, as usual. Maybe the instance you're looking at is customized? Having more modules would certainly be cool to expand the use cases for the portal!

    -Brenda

  • Stock standard as far as I know

  • Enabling other modules into Portal, even custom ones, is possible without custom code if the module has a relationship to either Accounts or Contacts and if such a relationship is the enough to fetch data properly.

    In case criterias to load data from other modules into Portal is not that simple, then it is possibile to implement a specific Visibility Strategy for that module in Portal.

    André Lopes
    Lampada Global
    Skype: andre.lampada
  • Hi and , I am still not sure how to enable other modules for the portal without custom code. Can you tell me how you added those modules there and if they are actually accessible in the portal when enabled? I must be missing something. Slight smile

  • and

    What is mentioned here might not be entirely accurate.

    You need some custom extensions and custom views today, for modules to show up in the portal.

    The portal has much more flexibility than in the past, where as Andrè correctly mentioned, with a relationship to Accounts or Contacts, the default visibility can be leveraged, but to activate it, you would still need some custom extensions and views.

    I just confirmed on an enterprise version 11.1 and this is what the configuration screen for the portal looks like:

    This reply: https://sugarclub.sugarcrm.com/explore/enterprise-professional/f/enterprise-professional-questions/4195/sugar-portal/21399#21399 contains quite a bit of info on how to extend the portal

    Hope this clarifies what is possible and available today on the Sugar Customer Portal

    Cheers

    --

    Enrico Simonetti

    Sugar veteran (from 2007)

    www.naonis.tech


    Feel free to reach out for consulting regarding:

    • API Integration and Automation Services
    • Sugar Architecture
    • Sugar Performance Optimisation
    • Sugar Consulting, Best Practices and Technical Training
    • AWS and Sugar Technical Help
    • CTO-as-a-service
    • Solutions-as-a-service
    • and more!

    All active SugarCRM certifications

    Actively working remotely with customers based in APAC and in the United States

Reply Children