Excel 2013 Plugin not working

I'm having the same issue with Excel 365 32bit on Windows 10 for Sugar Pro 7.5.2.3 On-Demand. Login connects just fine, Refresh Reports does say refreshing completes, but clicking either Select Reports or Query Wizard does nothing.

I've seen a few community posts here on this issue, but no solution in sight.

I found a solution that worked for me after playing around a bit. I am not sure why it works but it does for me.

Open Excel go to File > Options > Add-ins > Manage: COM Add-in

Here you should see the Excalibur add-in and it should be active. deselect it and hit OK

It will then be removed from your Home tab. Go back and do the same process and re-activate it. It should be back on your Home tab.

After I did that I was able to login and it woked.

Let me know if this worked for you or not.

Best of luck,

Stephen

Hi there,

This trick of deselect/select , solved my issue to of the Plug-In not responding to the menu entries.

Thanks!

Hugo

Hi there,

This trick of deselect/select , solved my issue to of the Plug-In not responding to the menu entries.

Thanks!

Hugo