Excel 2013 Plugin not working

I am currently running Windows 8.1 and using Excel 2013 32-bit. I have installed the April 2015 plugin for Excel 2013. I am able to login and have connection to my On-Demand instance of Sugar Enterprise version 7.6.1. When I click on the Select Reports nothing happens. If I click the Refresh Reports, I do see on the bottom left corner of Excel the Refreshing Complete notification. Any Ideas as to why this is happening?

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0 Logan Sackett over 9 years ago

I'm having the same issue with Excel 365 32bit on Windows 10 for Sugar Pro 7.5.2.3 On-Demand. Login connects just fine, Refresh Reports does say refreshing completes, but clicking either Select Reports or Query Wizard does nothing.
I've seen a few community posts here on this issue, but no solution in sight.
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0 Logan Sackett over 9 years ago

I'm having the same issue with Excel 365 32bit on Windows 10 for Sugar Pro 7.5.2.3 On-Demand. Login connects just fine, Refresh Reports does say refreshing completes, but clicking either Select Reports or Query Wizard does nothing.
I've seen a few community posts here on this issue, but no solution in sight.
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0 Stephen Valentine over 9 years ago in reply to Logan Sackett

I found a solution that worked for me after playing around a bit. I am not sure why it works but it does for me.
Open Excel go to File > Options > Add-ins > Manage: COM Add-in
Here you should see the Excalibur add-in and it should be active. deselect it and hit OK
It will then be removed from your Home tab. Go back and do the same process and re-activate it. It should be back on your Home tab.
After I did that I was able to login and it woked.
Let me know if this worked for you or not.
Best of luck,
Stephen
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