Excel 2013 Plugin not working

I'm having the same issue with Excel 365 32bit on Windows 10 for Sugar Pro 7.5.2.3 On-Demand. Login connects just fine, Refresh Reports does say refreshing completes, but clicking either Select Reports or Query Wizard does nothing.

I've seen a few community posts here on this issue, but no solution in sight.

I found a solution that worked for me after playing around a bit. I am not sure why it works but it does for me.

Open Excel go to File > Options > Add-ins > Manage: COM Add-in

Here you should see the Excalibur add-in and it should be active. deselect it and hit OK

It will then be removed from your Home tab. Go back and do the same process and re-activate it. It should be back on your Home tab.

After I did that I was able to login and it woked.

Let me know if this worked for you or not.

Best of luck,

Stephen

I found a solution that worked for me after playing around a bit. I am not sure why it works but it does for me.

Open Excel go to File > Options > Add-ins > Manage: COM Add-in

Here you should see the Excalibur add-in and it should be active. deselect it and hit OK

It will then be removed from your Home tab. Go back and do the same process and re-activate it. It should be back on your Home tab.

After I did that I was able to login and it woked.

Let me know if this worked for you or not.

Best of luck,

Stephen

Looks like that did it! Good old turning it off and on again..

Thanks

Hi there,

This trick of deselect/select , solved my issue to of the Plug-In not responding to the menu entries.

Thanks!

Hugo

Thanks Stephen this solution works to date