6.5.16 Outlook Plugin Error - "The Sugar Server Specified in Tools -> Sugar Options Is Unavailable"

After upgrading our sugar from 6.4.6 to 6.5.16 yesterday our Sugar Outlook Plugin stopped working. When testing the connection an error is thrown "Options is Unavailable". When looking in the log for the Outlook Plugin there are unexpected end of file exceptions in the CheckServerVersion method.

We have tried to reinstall the plugin with out any success. Any Suggestions?

0 Enrico Simonetti over 11 years ago
Hi,

As first step I would see if you have the latest version of the Outlook plugin installed.

Usually upgrading a major version of Sugar requires also a new installation of the newer outlook plugin.

The instructions on how to uninstall, install and configure the plugin should be on the SugarCRM support/FAQ/manual section.

You should be able to get the latest plugin for your Sugar version, while logged in SugarCRM, on the user profile section.

Good luck!
--

Enrico Simonetti

Sugar veteran (from 2007)

www.naonis.tech

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0 Enrico Simonetti over 11 years ago in reply to Enrico Simonetti
Hi, No problem. Did you make sure you uninstalled in full the previous plugin, following the Sugar FAQ or KnowledgeBase article? If I remember correctly there should be one on the support section. Try that, then I think the next more sensible thing is to contact Sugar support and provide them directly the logs of your plugin. Sugar would be able to help you further there on debugging the issue. Cheers!
--

Enrico Simonetti

Sugar veteran (from 2007)

www.naonis.tech

Feel free to reach out for consulting regarding:

API Integration and Automation Services

Sugar Architecture

Sugar Performance Optimisation

Sugar Consulting, Best Practices and Technical Training

AWS and Sugar Technical Help

CTO-as-a-service

Solutions-as-a-service

and more!

All active SugarCRM certifications

Actively working remotely with customers based in APAC and in the United States
0 Christopher Osburn over 11 years ago in reply to Enrico Simonetti

Thanks for your quick reply Enrico!

Im sorry if i didn't make that clear. When the plugin was reinstalled I installed the outlook plugin for 6.5 in the download manager.
0 Christopher Osburn over 11 years ago in reply to Enrico Simonetti

Hi Chris,

I followed the "Configuring the Plug-In" guide and still receiving the same error.
Any Suggestions?

In the log file i see this:
2014-03-06 10:19:11,398 [VSTA_Main] ERROR SugarOutlook.OutlookReferences [(null)] - CheckServerVersion
System.InvalidOperationException: Response is not well-formed XML. ---> System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 1, position 545.
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseQName(Boolean isQName, Int32 startOffset, Int32& colonPos)
at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
at System.Xml.XmlTextReaderImpl.ParseEndElement()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
--- End of inner exception stack trace ---
at SugarOutlook.OutlookReferences.CheckCredentials(Exception ex, Int32& count)
0 Christopher Osburn over 11 years ago in reply to Enrico Simonetti

With the help of support we found that a dependancy was missing: Visual Studio 2010 Tools for Office Runtime found here: http://www.microsoft.com/en-us/download/details.aspx?id=40790.
0 James Banbury over 10 years ago in reply to Christopher Osburn

Hi Chris, im having the same issue here with a customer. The link for the Visual Studio 2010 Tools has stopped working.....ive tried to look for it on the internet. Might you have the installation files?

Thanks, James.
0 James Banbury over 10 years ago in reply to Christopher Osburn

Excellent, thank you very much Alex.
0 Lidia Lidia over 10 years ago in reply to Christopher Osburn

Where can i find the my URL? I have used what i thought it was but it is regecting that