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6.5.16 Outlook Plugin Error - "The Sugar Server Specified in Tools -> Sugar Options Is Unavailable"

Christopher Osburn
After upgrading our sugar from 6.4.6 to 6.5.16 yesterday our Sugar Outlook Plugin stopped working. When testing the connection an error is thrown "Options is Unavailable". When looking in the log for the Outlook Plugin there are unexpected end of file exceptions in the CheckServerVersion method.

We have tried to reinstall the plugin with out any success. Any Suggestions? 
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  • 0
    Hi,

    As first step I would see if you have the latest version of the Outlook plugin installed.

    Usually upgrading a major version of Sugar requires also a new installation of the newer outlook plugin.

    The instructions on how to uninstall, install and configure the plugin should be on the SugarCRM support/FAQ/manual section.

    You should be able to get the latest plugin for your Sugar version, while logged in SugarCRM, on the user profile section.

    Good luck!

    --

    Enrico Simonetti

    Sugar veteran (from 2007)

    www.naonis.tech


    Feel free to reach out for consulting regarding:

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  • 0 in reply to Enrico Simonetti
    Hi,  No problem. Did you make sure you uninstalled in full the previous plugin, following the Sugar FAQ or KnowledgeBase article? If I remember correctly there should be one on the support section.  Try that, then I think the next more sensible thing is to contact Sugar support and provide them directly the logs of your plugin. Sugar would be able to help you further there on debugging the issue.  Cheers!

    --

    Enrico Simonetti

    Sugar veteran (from 2007)

    www.naonis.tech


    Feel free to reach out for consulting regarding:

    • API Integration and Automation Services
    • Sugar Architecture
    • Sugar Performance Optimisation
    • Sugar Consulting, Best Practices and Technical Training
    • AWS and Sugar Technical Help
    • CTO-as-a-service
    • Solutions-as-a-service
    • and more!

    All active SugarCRM certifications

    Actively working remotely with customers based in APAC and in the United States

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  • 0 in reply to Enrico Simonetti
    Hi,  No problem. Did you make sure you uninstalled in full the previous plugin, following the Sugar FAQ or KnowledgeBase article? If I remember correctly there should be one on the support section.  Try that, then I think the next more sensible thing is to contact Sugar support and provide them directly the logs of your plugin. Sugar would be able to help you further there on debugging the issue.  Cheers!

    --

    Enrico Simonetti

    Sugar veteran (from 2007)

    www.naonis.tech


    Feel free to reach out for consulting regarding:

    • API Integration and Automation Services
    • Sugar Architecture
    • Sugar Performance Optimisation
    • Sugar Consulting, Best Practices and Technical Training
    • AWS and Sugar Technical Help
    • CTO-as-a-service
    • Solutions-as-a-service
    • and more!

    All active SugarCRM certifications

    Actively working remotely with customers based in APAC and in the United States

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