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6.5.16 Outlook Plugin Error - "The Sugar Server Specified in Tools -> Sugar Options Is Unavailable"

Christopher Osburn
After upgrading our sugar from 6.4.6 to 6.5.16 yesterday our Sugar Outlook Plugin stopped working. When testing the connection an error is thrown "Options is Unavailable". When looking in the log for the Outlook Plugin there are unexpected end of file exceptions in the CheckServerVersion method.

We have tried to reinstall the plugin with out any success. Any Suggestions? 
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  • 0
    Hi,

    As first step I would see if you have the latest version of the Outlook plugin installed.

    Usually upgrading a major version of Sugar requires also a new installation of the newer outlook plugin.

    The instructions on how to uninstall, install and configure the plugin should be on the SugarCRM support/FAQ/manual section.

    You should be able to get the latest plugin for your Sugar version, while logged in SugarCRM, on the user profile section.

    Good luck!

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  • 0 in reply to Enrico Simonetti
    Hi Chris,

    I followed the "Configuring the Plug-In" guide and still receiving the same error. 
    Any Suggestions?



    In the log file i see this:
    2014-03-06 10:19:11,398 [VSTA_Main] ERROR SugarOutlook.OutlookReferences [(null)] - CheckServerVersion
    System.InvalidOperationException: Response is not well-formed XML. ---> System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 1, position 545.
       at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
       at System.Xml.XmlTextReaderImpl.ParseQName(Boolean isQName, Int32 startOffset, Int32& colonPos)
       at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
       at System.Xml.XmlTextReaderImpl.ParseEndElement()
       at System.Xml.XmlTextReaderImpl.ParseElementContent()
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       --- End of inner exception stack trace ---
       at SugarOutlook.OutlookReferences.CheckCredentials(Exception ex, Int32& count)

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  • 0 in reply to Enrico Simonetti
    Hi Chris,

    I followed the "Configuring the Plug-In" guide and still receiving the same error. 
    Any Suggestions?



    In the log file i see this:
    2014-03-06 10:19:11,398 [VSTA_Main] ERROR SugarOutlook.OutlookReferences [(null)] - CheckServerVersion
    System.InvalidOperationException: Response is not well-formed XML. ---> System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 1, position 545.
       at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
       at System.Xml.XmlTextReaderImpl.ParseQName(Boolean isQName, Int32 startOffset, Int32& colonPos)
       at System.Xml.XmlTextReaderImpl.ThrowTagMismatch(NodeData startTag)
       at System.Xml.XmlTextReaderImpl.ParseEndElement()
       at System.Xml.XmlTextReaderImpl.ParseElementContent()
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       --- End of inner exception stack trace ---
       at SugarOutlook.OutlookReferences.CheckCredentials(Exception ex, Int32& count)

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