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Outlook Plugin (Office365/32Bit) fails and kills Outlook

Community Alumni User
I have installed the 32Bit Office365 Outlook Plugin. It connects and works fine. But at start it mentions a problem with email archiving and after a few minutes it crashes freezing outlook. In the logfile it reads:

2015-06-09 16:20:13,117 [5] INFO  SugarOutlook.SugarServiceController [(null)] - Sugar version : 7.5.2.2 (PRO)2015-06-09 16:20:33,762 [10] ERROR SugarOutlook.Archive.AutoArchiveController [(null)] - Error collecting mail items for autoarchival
System.Runtime.InteropServices.COMException (0x80020009): Die ReceivedTime-Eigenschaft ist unbekannt.
   bei Microsoft.Office.Interop.Outlook._Items.Restrict(String Filter)
   bei Sugar.Outlook.Folder.GetItems(String filter)
   bei SugarOutlook.Archive.AutoArchiveController.AddFolderMailItemsToAutoArchiveQueue(IFolder folder, DateTime processStartingFromDate, CancellationToken cancellationToken)
   bei SugarOutlook.Archive.AutoArchiveController.AddAllNewMailItemsToAutoArchiveQueue(CancellationToken cancellationToken, DateTime processStartingFromDate)

Could someone give a hint please?
  • 0
    I can't provide a solution, but can confirm I'm having the same problem. In my case with Outlook 2010/32bit working in Online (not cached) mode. Log is below. Based on what I've read about the InteropServices COM, my guess is the plug in is getting Outlook objects returned that do not have the ReceivedTime property. The plugin doesn't have code to handle that condition so throws the exception.

    2015-06-12 08:57:31,928 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Starting Plugin: 12/06/2015 8:57:31 AM
    2015-06-12 08:57:31,947 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Outlook Version: 14.0.0.7151
    2015-06-12 08:57:31,948 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Outlook Name: Outlook
    2015-06-12 08:57:31,949 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - SugarOutlook Version: 15.6.4.0
    2015-06-12 08:57:31,951 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Is trial version: False
    2015-06-12 08:57:33,029 [7] INFO  SugarOutlook.SugarServiceController [(null)] - Sugar version : 7.5.2.1 (PRO)
    2015-06-12 08:57:51,326 [10] ERROR SugarOutlook.Archive.AutoArchiveController [(null)] - Error collecting mail items for autoarchival
    System.Runtime.InteropServices.COMException (0x80020009): The property "ReceivedTime" is unknown.
       at Microsoft.Office.Interop.Outlook._Items.Restrict(String Filter)
       at Sugar.Outlook.Folder.GetItems(String filter)
       at SugarOutlook.Archive.AutoArchiveController.AddFolderMailItemsToAutoArchiveQueue(IFolder folder, DateTime processStartingFromDate, CancellationToken cancellationToken)
       at SugarOutlook.Archive.AutoArchiveController.AddAllNewMailItemsToAutoArchiveQueue(CancellationToken cancellationToken, DateTime processStartingFromDate)
  • 0
    May I ask whether you have a hirarchie in the your inbox? I mean subfolsers?
  • 0

    Yes  I have a significant hierarchy of subfolders.

       

     I  my case Outlook 2010 does not crash. Shortly after opening Outlook a SugarCRM warning  dialog pops up saying "Error occurred while collecting mail items for autoarchival".  Outlook is then unresponsive until "Ok" is clicked on that dialog. After clicking "Ok on that dialog Outlook and the plug in work normally.

  • 0
    I am experiencing a similar issue and also have complex folder structures in Outlook.  Has anyone made progress in resolving this issue?
  • 0
    What version of the Sugar Outlook Plugin are you on? Sugar released a new version (I think it's 2.1) that has resolved the issue for me.
  • 0
    Hi, thanks for the hint.
    I updated to v2.0.1 as I used v2.0.0.  I remain receiving the intro-Error concenring the mail-connectivity, but it looks like Outlook is not freezing anymore.
  • 0
    Still appears to be an issue in v2.0.2, build 15.08.06.1280. Running Windows 8.1 64-bit, with Office 365 32-bit. Outlook becomes non-responsive and has to be force closed.
  • 0
    You might want to play around with the registry keys:

    http://support.savance.com/index.php?/eioboard/Knowledgebase/Article/View/226/17/how-to-troubleshoot...

    I deleted all my outlook plugin registry keys, and that helped with that specific issue.
  • 0
    I have Windows 7 and Outlook 2013 with v2.0.2 and am also have been having this issue for several weeks I'd say.
  • 0
    We also have a customer with this issue, using Outlook 2013 32bit with the plugin version 2.0.1.

    We have tried un/reinstalling the plugin several times, but still get this error. Any ideas?