Outlook Plugin (Office365/32Bit) fails and kills Outlook

I have installed the 32Bit Office365 Outlook Plugin. It connects and works fine. But at start it mentions a problem with email archiving and after a few minutes it crashes freezing outlook. In the logfile it reads:

2015-06-09 16:20:13,117 [5] INFO SugarOutlook.SugarServiceController [(null)] - Sugar version : 7.5.2.2 (PRO)2015-06-09 16:20:33,762 [10] ERROR SugarOutlook.Archive.AutoArchiveController [(null)] - Error collecting mail items for autoarchival
System.Runtime.InteropServices.COMException (0x80020009): Die ReceivedTime-Eigenschaft ist unbekannt.
bei Microsoft.Office.Interop.Outlook._Items.Restrict(String Filter)
bei Sugar.Outlook.Folder.GetItems(String filter)
bei SugarOutlook.Archive.AutoArchiveController.AddFolderMailItemsToAutoArchiveQueue(IFolder folder, DateTime processStartingFromDate, CancellationToken cancellationToken)
bei SugarOutlook.Archive.AutoArchiveController.AddAllNewMailItemsToAutoArchiveQueue(CancellationToken cancellationToken, DateTime processStartingFromDate)

Could someone give a hint please?

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0 markwelp markwelp over 10 years ago

Yes I have a significant hierarchy of subfolders.

I my case Outlook 2010 does not crash. Shortly after opening Outlook a SugarCRM warning dialog pops up saying "Error occurred while collecting mail items for autoarchival". Outlook is then unresponsive until "Ok" is clicked on that dialog. After clicking "Ok on that dialog Outlook and the plug in work normally.

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0 markwelp markwelp over 10 years ago

Yes I have a significant hierarchy of subfolders.

I my case Outlook 2010 does not crash. Shortly after opening Outlook a SugarCRM warning dialog pops up saying "Error occurred while collecting mail items for autoarchival". Outlook is then unresponsive until "Ok" is clicked on that dialog. After clicking "Ok on that dialog Outlook and the plug in work normally.

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