Details about this thread
  • State Not Answered
  • Replies 10 replies
  • Subscribers 293 subscribers
  • Views 1919 views
  • Users 0 members are here
Related content from around SugarClub

Outlook Plugin (Office365/32Bit) fails and kills Outlook

Community Alumni User
I have installed the 32Bit Office365 Outlook Plugin. It connects and works fine. But at start it mentions a problem with email archiving and after a few minutes it crashes freezing outlook. In the logfile it reads:

2015-06-09 16:20:13,117 [5] INFO  SugarOutlook.SugarServiceController [(null)] - Sugar version : 7.5.2.2 (PRO)2015-06-09 16:20:33,762 [10] ERROR SugarOutlook.Archive.AutoArchiveController [(null)] - Error collecting mail items for autoarchival
System.Runtime.InteropServices.COMException (0x80020009): Die ReceivedTime-Eigenschaft ist unbekannt.
   bei Microsoft.Office.Interop.Outlook._Items.Restrict(String Filter)
   bei Sugar.Outlook.Folder.GetItems(String filter)
   bei SugarOutlook.Archive.AutoArchiveController.AddFolderMailItemsToAutoArchiveQueue(IFolder folder, DateTime processStartingFromDate, CancellationToken cancellationToken)
   bei SugarOutlook.Archive.AutoArchiveController.AddAllNewMailItemsToAutoArchiveQueue(CancellationToken cancellationToken, DateTime processStartingFromDate)

Could someone give a hint please?
Parents
  • 0
    I can't provide a solution, but can confirm I'm having the same problem. In my case with Outlook 2010/32bit working in Online (not cached) mode. Log is below. Based on what I've read about the InteropServices COM, my guess is the plug in is getting Outlook objects returned that do not have the ReceivedTime property. The plugin doesn't have code to handle that condition so throws the exception.

    2015-06-12 08:57:31,928 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Starting Plugin: 12/06/2015 8:57:31 AM
    2015-06-12 08:57:31,947 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Outlook Version: 14.0.0.7151
    2015-06-12 08:57:31,948 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Outlook Name: Outlook
    2015-06-12 08:57:31,949 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - SugarOutlook Version: 15.6.4.0
    2015-06-12 08:57:31,951 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Is trial version: False
    2015-06-12 08:57:33,029 [7] INFO  SugarOutlook.SugarServiceController [(null)] - Sugar version : 7.5.2.1 (PRO)
    2015-06-12 08:57:51,326 [10] ERROR SugarOutlook.Archive.AutoArchiveController [(null)] - Error collecting mail items for autoarchival
    System.Runtime.InteropServices.COMException (0x80020009): The property "ReceivedTime" is unknown.
       at Microsoft.Office.Interop.Outlook._Items.Restrict(String Filter)
       at Sugar.Outlook.Folder.GetItems(String filter)
       at SugarOutlook.Archive.AutoArchiveController.AddFolderMailItemsToAutoArchiveQueue(IFolder folder, DateTime processStartingFromDate, CancellationToken cancellationToken)
       at SugarOutlook.Archive.AutoArchiveController.AddAllNewMailItemsToAutoArchiveQueue(CancellationToken cancellationToken, DateTime processStartingFromDate)
Reply
  • 0
    I can't provide a solution, but can confirm I'm having the same problem. In my case with Outlook 2010/32bit working in Online (not cached) mode. Log is below. Based on what I've read about the InteropServices COM, my guess is the plug in is getting Outlook objects returned that do not have the ReceivedTime property. The plugin doesn't have code to handle that condition so throws the exception.

    2015-06-12 08:57:31,928 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Starting Plugin: 12/06/2015 8:57:31 AM
    2015-06-12 08:57:31,947 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Outlook Version: 14.0.0.7151
    2015-06-12 08:57:31,948 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Outlook Name: Outlook
    2015-06-12 08:57:31,949 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - SugarOutlook Version: 15.6.4.0
    2015-06-12 08:57:31,951 [VSTA_Main] INFO  SugarOutlook.OutlookReferences [(null)] - Is trial version: False
    2015-06-12 08:57:33,029 [7] INFO  SugarOutlook.SugarServiceController [(null)] - Sugar version : 7.5.2.1 (PRO)
    2015-06-12 08:57:51,326 [10] ERROR SugarOutlook.Archive.AutoArchiveController [(null)] - Error collecting mail items for autoarchival
    System.Runtime.InteropServices.COMException (0x80020009): The property "ReceivedTime" is unknown.
       at Microsoft.Office.Interop.Outlook._Items.Restrict(String Filter)
       at Sugar.Outlook.Folder.GetItems(String filter)
       at SugarOutlook.Archive.AutoArchiveController.AddFolderMailItemsToAutoArchiveQueue(IFolder folder, DateTime processStartingFromDate, CancellationToken cancellationToken)
       at SugarOutlook.Archive.AutoArchiveController.AddAllNewMailItemsToAutoArchiveQueue(CancellationToken cancellationToken, DateTime processStartingFromDate)
Children
No Data