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Custom related fields' labels reset to default

Community Alumni User
Hi,

My custom related field labels constantly revert back to default?
e.g. Husband Name = Contact   or   Practitioner Name = Contact

In this example, Levi's field is related to his Wife's contact record.



As you can appreciate, things get very confusing within our instance as more and more custom related fields are added (not to mention within the Admin back-end...Which field is that again?!)



A non-code solution or suggestions would be hugely appreciated if possible.

Using Pro 6.7.5 On-Demand.

Cheers. 

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  • 0 Sugar Employee Badge
    Hi Wayne,

    I am sorry that you are running into this issue with your labels on your relate fields. This sounds like a known issue, so I created a case on your behalf for our Support team to investigate this further. I added some notes on my findings, but if I am correct, this would be a change our team would have to make since you're hosted On Demand. 

    They'll be reaching out shortly with more information.

    I hope this helps!

    Alex

    Alex Nassi
    Digital CX Operations Director
    SugarCRM

  • 0 in reply to Alex Nassi
    Thanks for your time and energy, Alex.

    Support have since been in contact with me and hotfixed the problem. It appears to be working correctly on the FIELDS that are currently related/effected.

    I'm yet to add more to be 100% sure that the issue is solved, but I remain positive. I'll confirm with Support when I get a chance (I have a million and one things on at the moment!)

    Cheers :)


  • 0 Sugar Employee Badge in reply to Wayne Wayne
    Great to hear Wayne!

    I'll let the case owner know that you're good so far, but to leave the case open a few more days to let you test. In case you run into any issues either before or after the case is closed, feel free to let me know here or follow up on that case so the Support team can take a closer look.

    Thanks!

    Alex Nassi
    Digital CX Operations Director
    SugarCRM

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