Custom related fields' labels reset to default

Hi,

My custom related field labels constantly revert back to default?
e.g. Husband Name = Contact or Practitioner Name = Contact

In this example, Levi's field is related to his Wife's contact record.

As you can appreciate, things get very confusing within our instance as more and more custom related fields are added (not to mention within the Admin back-end...Which field is that again?!)

A non-code solution or suggestions would be hugely appreciated if possible.

Using Pro 6.7.5 On-Demand.

Cheers.

0 Alex Nassi over 11 years ago

Hi Wayne,

I am sorry that you are running into this issue with your labels on your relate fields. This sounds like a known issue, so I created a case on your behalf for our Support team to investigate this further. I added some notes on my findings, but if I am correct, this would be a change our team would have to make since you're hosted On Demand.

They'll be reaching out shortly with more information.

I hope this helps!

Alex
0 Wayne Wayne over 11 years ago in reply to Alex Nassi

Thanks for your time and energy, Alex.

Support have since been in contact with me and hotfixed the problem. It appears to be working correctly on the FIELDS that are currently related/effected.

I'm yet to add more to be 100% sure that the issue is solved, but I remain positive. I'll confirm with Support when I get a chance (I have a million and one things on at the moment!)

Cheers :)
0 Alex Nassi over 11 years ago in reply to Wayne Wayne

Great to hear Wayne!

I'll let the case owner know that you're good so far, but to leave the case open a few more days to let you test. In case you run into any issues either before or after the case is closed, feel free to let me know here or follow up on that case so the Support team can take a closer look.

Thanks!
0 Hugo Hugo over 11 years ago in reply to Wayne Wayne

Hello. Having the same issue on CE on self-hosted server. Can you please post the bugfix?
0 Alex Nassi over 11 years ago in reply to Hugo Hugo

Hi Hugo,

What version of Sugar are you running? I would like to make sure that the version and hotfix match up. For reference, if you're running 6.5.16 (The most up to date version of CE), the relevant bug will be 57145.

Thank you,
Alex
0 Hugo Hugo over 11 years ago in reply to Hugo Hugo

Sugar Version 6.5.16 (build 1082)
0 Alex Nassi over 11 years ago in reply to Hugo Hugo

Hi Hugo,

I just emailed you a file containing the hotfix with installation instructions.

I hope this helps!
Alex
0 Patrick Ermer over 11 years ago in reply to Hugo Hugo

Hello, Can you email me the hotfix, also? I am using CE 6.5.16 (Build 1082). Thankl you.
0 Alex Nassi over 11 years ago in reply to Hugo Hugo

It's on the way Patrick! I hope this helps!
0 Patrick Ermer over 11 years ago in reply to Hugo Hugo

Thank you, Thank you, Thank you. I have been struggling with this for the last 6 months. Every time I made any change in Studio, it would change my custom field labels back to default.

This fixed my issue.

Thank you.