Upgrade SugarPro 6.5.18 to 7.6.0

Thanku very much.

I re-validate but only admin can login. When i try to login with a regular user then getting error msg Your company's license for SugarCRM needs to be validated. Only admins may login.

How to allow regular users also for login in test server?

This issue can be caused by an unsupported PHP version. Can you please check to make sure the version of PHP on your test server is one of the supported versions for your version of Sugar?

Hi Alex,

today i  am upgrading to 7.6 by health check got this error message. Screen shot attached.

How to solve this?

Hi pavan,

it seems your installation is missing the php_bcmath module. This module is not needed by Sugar 6, but Sugar 7 requires it (see http://support.sugarcrm.com/Documentation/Sugar_Versions/7.6/Pro/Installation_and_Upgrade_Guide/ ).

Which OS / webserver / PHP version are you running, maybe we can give you some directions on how to get that module. If you are on a hosted environment without access to PHP configuration please request the module from your hoster.

Greets

Mark

Thanks for reply..

I installed bcmatch module using yum install php-bcmath and it successfully passed one step now its checking health check.. Taking too much time..

How long it will take?

Hi Alex,

I am getting some server error but when i check in UpgradeWizard.log, there is nothing. I am adding UpgradeWizard.log, Please check and let me know.

Screen shot attached. also its getting hanged on Health Check

Mon, 14 Dec 2015 02:06:49 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Done initializing SugarCRM environment

Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting

Mon, 14 Dec 2015 02:59:56 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Done initializing SugarCRM environment

Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Stage unpack starting

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHP

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: SugarFiles

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Done initializing SugarCRM environment

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: IIS

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPModules

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPSettings

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteUnzip

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteSugar

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteCustom

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DB

Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DuplicateUpgrade

Mon, 14 Dec 2015 03:00:25 -0500 [Upgrader] - Starting extracting upload//upgrades/SugarPro-Upgrade-6.5.22-to-7.6.1.0.zip to /var/www/html/sugarcrm_upgrade/cache/upgrades/temp

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - validating manifest.php file

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - **** Upgrade checks passed

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage unpack done

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage healthcheck starting

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Done initializing SugarCRM environment

Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Initializing SugarCRM environment

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - DB timeout set to 28800

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Done initializing SugarCRM environment