Upgrade SugarPro 6.5.18 to 7.6.0

Hi,

We want to upgrade our Sugar Prof. Currently, its running on 6.5.18. Can we upgrade it to direct with available package SugarPro-Upgrade-6.5.21-to-7.6.0.0.zip ?

Or if we need to update latest 6.5.x then how we can do that?
I checked only this package available on SugarPro-Upgrade-6.5.x-to-6.5.22.zip.

Please reply. Thanks

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0 pavan agrawal over 9 years ago

Will this work ?
Because there is no upgrade for .21 to 7.6
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0 Tech Implement over 9 years ago in reply to pavan agrawal

Hi Pavan

For Sugar pro upgrade from version 6.5.18 to 7.6.0 you first need to

1. install SugarCRM 7.5.0

2. then migrate the fields and customize the layout.

3. and move data from SugarCRM 6.5.18. to 7.6.0 in record.js

TechImplement Pvt. Ltd.
19 W. 34th Street, Suite 1018 New York NY 10001
Phone:
US: +1-646-641-2711
CAN: +1-647-890-0704
PK: +92-42-35958824
Fax: +1-646-641-2711
info@techimplement.com
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0 pavan agrawal over 9 years ago in reply to Tech Implement

This reply was created from a merged topic originally titled SugarCRM upgrade issue, not compatible ?. Hi, we are just upgrade 6.5.18 to 6.5.22, which works fine. Buy when i use SugarPro-Upgrade-6.5.22-to-7.6.1.0.zip then error comes. Please help, How we can upgrade then?
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0 Alex Nassi over 9 years ago in reply to pavan agrawal

There are major changes between 6.5 and 7.6 which could affect your customizations. Make sure you are doing the upgrade in a test instance before upgrading production. Some of the changes between 6.5 and 7.6 can be found in What to Expect When Upgrading to 7.6 but the Health Check will also help identify errors that will affect the upgrade.

Alex Nassi
Digital CX Operations Director
SugarCRM
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0 pavan agrawal over 9 years ago in reply to Alex Nassi

Hi, we are testing up-gradation on other server, what should i use for license.
Now its not allowing me to login - Your company's license for SugarCRM needs to be validated. Only admins may login

We are running same licence key on production server. Now, how we can test upgrade?
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0 Mark Willert over 9 years ago in reply to Alex Nassi

Hi pavan,
at least a user with admin access should be able to log in and verify the license key against Sugar's key server. Please make sure your server has web access, in any other case, you will have to validate manually.
Also see:
http://support.sugarcrm.com/Knowledge_Base/Administration/License/Troubleshooting_License_Validation...
Greets,
Mark
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0 pavan agrawal over 9 years ago in reply to Mark Willert

That means i can verify same key on test server and production server. right?
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0 pavan agrawal over 9 years ago in reply to Mark Willert

Hi, please tell me
can we re-validate license key on test server?
It will not affect on our production server ?
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0 Mark Willert over 9 years ago in reply to pavan agrawal

Hi Pavan,
yes you can validate on both servers. It will not affect your production machine. Please remeber to keep the user count below or on your licensed number.
Greets
Mark
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0 Mark Willert over 9 years ago in reply to pavan agrawal

Hi Pavan,
yes you can validate on both servers. It will not affect your production machine. Please remeber to keep the user count below or on your licensed number.
Greets
Mark
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0 pavan agrawal over 9 years ago in reply to Mark Willert

Thanku very much.
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0 pavan agrawal over 9 years ago in reply to Mark Willert

I re-validate but only admin can login. When i try to login with a regular user then getting error msg Your company's license for SugarCRM needs to be validated. Only admins may login.

How to allow regular users also for login in test server?
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0 Alex Nassi over 9 years ago in reply to pavan agrawal

This issue can be caused by an unsupported PHP version. Can you please check to make sure the version of PHP on your test server is one of the supported versions for your version of Sugar?

Alex Nassi
Digital CX Operations Director
SugarCRM
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0 pavan agrawal over 9 years ago in reply to Alex Nassi

Hi Alex,
I am getting some server error but when i check in UpgradeWizard.log, there is nothing. I am adding UpgradeWizard.log, Please check and let me know.
Screen shot attached. also its getting hanged on Health Check
Mon, 14 Dec 2015 02:06:49 -0500 [Upgrader] - Initializing SugarCRM environment
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - DB timeout set to 28800
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Done initializing SugarCRM environment
Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting
Mon, 14 Dec 2015 02:59:56 -0500 [Upgrader] - Initializing SugarCRM environment
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - DB timeout set to 28800
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Done initializing SugarCRM environment
Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Stage unpack starting
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHP
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: SugarFiles
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Initializing SugarCRM environment
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - DB timeout set to 28800
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Done initializing SugarCRM environment
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: IIS
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPModules
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPSettings
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteUnzip
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteSugar
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteCustom
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DB
Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DuplicateUpgrade
Mon, 14 Dec 2015 03:00:25 -0500 [Upgrader] - Starting extracting upload//upgrades/SugarPro-Upgrade-6.5.22-to-7.6.1.0.zip to /var/www/html/sugarcrm_upgrade/cache/upgrades/temp
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - validating manifest.php file
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - **** Upgrade checks passed
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage unpack done
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage healthcheck starting
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Initializing SugarCRM environment
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - DB timeout set to 28800
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Done initializing SugarCRM environment
Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Initializing SugarCRM environment
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - DB timeout set to 28800
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php
Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Done initializing SugarCRM environment
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