Upgrade SugarPro 6.5.18 to 7.6.0

Hi,

We want to upgrade our Sugar Prof. Currently, its running on 6.5.18. Can we upgrade it to direct with available package SugarPro-Upgrade-6.5.21-to-7.6.0.0.zip ?

Or if we need to update latest 6.5.x then how we can do that?
I checked only this package available on SugarPro-Upgrade-6.5.x-to-6.5.22.zip.

Please reply. Thanks
Parents
  • Will this work ?
    Because there is no upgrade for .21 to 7.6
  • Hi Pavan

    For Sugar pro upgrade from version 6.5.18 to 7.6.0 you first need to

     1. install SugarCRM 7.5.0

     2. then migrate the fields and customize the layout. 

     3. and move data from SugarCRM 6.5.18. to 7.6.0 in record.js


    TechImplement Pvt. Ltd.

    19 W. 34th Street, Suite 1018 New York NY 10001 
    Phone:
    US: +1-646-641-2711 
    CAN: +1-647-890-0704 
    PK: +92-42-35958824 
    Fax: +1-646-641-2711 
    info@techimplement.com


  • This reply was created from a merged topic originally titled SugarCRM upgrade issue, not compatible ?.  Hi, we are just upgrade 6.5.18 to 6.5.22, which works fine. Buy when i use SugarPro-Upgrade-6.5.22-to-7.6.1.0.zip then error comes. Please help, How we can upgrade then?




  • There are major changes between 6.5 and 7.6 which could affect your customizations. Make sure you are doing the upgrade in a test instance before upgrading production. Some of the changes between 6.5 and 7.6 can be found in What to Expect When Upgrading to 7.6 but the Health Check will also help identify errors that will affect the upgrade.
  • That means i can verify same key on test server and production server. right?
  • Hi, please tell me

    can we re-validate license key on test server?

    It will not affect on our production server ?

  • Hi Pavan,

    yes you can validate on both servers. It will not affect your production machine. Please remeber to keep the user count below or on your licensed number.

    Greets

    Mark

  • I re-validate but only admin can login. When i try to login with a regular user then getting error msg Your company's license for SugarCRM needs to be validated. Only admins may login.

     

    How to allow regular users also for login in test server?

  • This issue can be caused by an unsupported PHP version. Can you please check to make sure the version of PHP on your test server is one of the supported versions for your version of Sugar?

  • Hi Alex,

    today i  am upgrading to 7.6 by health check got this error message. Screen shot attached.

    sugar_err.png

    How to solve this?

  • Hi pavan,

    it seems your installation is missing the php_bcmath module. This module is not needed by Sugar 6, but Sugar 7 requires it (see http://support.sugarcrm.com/Documentation/Sugar_Versions/7.6/Pro/Installation_and_Upgrade_Guide/ ).

    Which OS / webserver / PHP version are you running, maybe we can give you some directions on how to get that module. If you are on a hosted environment without access to PHP configuration please request the module from your hoster.

    Greets

    Mark

  • Thanks for reply..

    I installed bcmatch module using yum install php-bcmath and it successfully passed one step now its checking health check.. Taking too much time..

    How long it will take?

  • Hi Alex,

    I am getting some server error but when i check in UpgradeWizard.log, there is nothing. I am adding UpgradeWizard.log, Please check and let me know.

    Screen shot attached. also its getting hanged on Health Check

    Untitled.png

    Mon, 14 Dec 2015 02:06:49 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Done initializing SugarCRM environment

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting

    Mon, 14 Dec 2015 02:59:56 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Done initializing SugarCRM environment

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Stage unpack starting

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHP

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: SugarFiles

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Done initializing SugarCRM environment

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: IIS

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPModules

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPSettings

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteUnzip

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteSugar

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteCustom

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DB

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DuplicateUpgrade

    Mon, 14 Dec 2015 03:00:25 -0500 [Upgrader] - Starting extracting upload//upgrades/SugarPro-Upgrade-6.5.22-to-7.6.1.0.zip to /var/www/html/sugarcrm_upgrade/cache/upgrades/temp

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - validating manifest.php file

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - **** Upgrade checks passed

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage unpack done

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage healthcheck starting

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Done initializing SugarCRM environment

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Done initializing SugarCRM environment

Reply
  • Hi Alex,

    I am getting some server error but when i check in UpgradeWizard.log, there is nothing. I am adding UpgradeWizard.log, Please check and let me know.

    Screen shot attached. also its getting hanged on Health Check

    Untitled.png

    Mon, 14 Dec 2015 02:06:49 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - Done initializing SugarCRM environment

    Mon, 14 Dec 2015 02:06:50 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting

    Mon, 14 Dec 2015 02:59:56 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - Done initializing SugarCRM environment

    Mon, 14 Dec 2015 02:59:57 -0500 [Upgrader] - WebUpgrader v.7.6.1.0 (build 1163) starting

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Stage unpack starting

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHP

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: SugarFiles

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Done initializing SugarCRM environment

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: IIS

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPModules

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: PHPSettings

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteUnzip

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteSugar

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: WriteCustom

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DB

    Mon, 14 Dec 2015 03:00:24 -0500 [Upgrader] - Checking preflight: DuplicateUpgrade

    Mon, 14 Dec 2015 03:00:25 -0500 [Upgrader] - Starting extracting upload//upgrades/SugarPro-Upgrade-6.5.22-to-7.6.1.0.zip to /var/www/html/sugarcrm_upgrade/cache/upgrades/temp

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - validating manifest.php file

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - **** Upgrade checks passed

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage unpack done

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Stage healthcheck starting

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Done initializing SugarCRM environment

    Mon, 14 Dec 2015 03:00:36 -0500 [Upgrader] - Loading file cache/upgrades/temp/manifest.php

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Initializing SugarCRM environment

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - DB timeout set to 28800

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/install/language

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/install/language/en_us.lang.php

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language en_us from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Loading language file from /var/www/html/sugarcrm_upgrade/custom/modules/UpgradeWizard/language/en_us.lang.php

    Mon, 14 Dec 2015 03:34:10 -0500 [Upgrader] - Done initializing SugarCRM environment

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