email campaign not running

Did you setup cron to run your schedulers?  http://support.sugarcrm.com/Knowledge_Base/Administration/Schedulers/Introduction_to_Cron_Jobs/index.html

Are any of your schedulers working?

ok running into some issues getting the syntax correct for batch file. I found the following files in these locations.

c:\Program Files (x86)\sugarcrm-6.5.22\php\php-cgi.exe

c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini

C:\Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs\cron.php

my problem is I cant really find where "sugar" is installed as they don't mention an actual executable in the document to look for. Here is the syntax I have so far based on the document but stuck on the change directory piece. Any help would be greatly appreciated.

sugar.bat

cd\Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs ????

c:\Program Files (x86)\sugarcrm-6.5.22\php\php-cgi.exe -c c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini -f cron.php

Hi Brett,

be careful not to use the wrong executables. Normally, you would want to run the cron job through the php.exe file, so the sugar.bat file in your case shoudl look like this (no warranties):

cd \Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs

c:\Program Files (x86)\sugarcrm-6.5.22\php\php.exe -c c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini -f cron.php

You chose rather unusual paths for your SugarCRM installation, so please double check directories and file permissions for SugarCRM. If the created batch file runs fine when started manually, you just need to create a new job in the Windows task scheduler which runs the job every minute. It has to be run with a user who has read/write access to the SugarCRM directory.

Greets,

Mark

Hi Mark,

Thanks for your help, I tried your batch realizing no warranties : ) and heres what I got....

'c:\Program' is not recognized as an internal or external command,

operable program or batch file.

Not sure what to do at this point, doesn't make much sense....

Hi Bratt,

sorry, i missed the special characters in the commands, so please change it to:

cd "\Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs"

"c:\Program Files (x86)\sugarcrm-6.5.22\php\php.exe" -c "c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini" -f cron.php

Please verify that all mentioned files are existing in the locations stated above. The errors with missing modules are caused by not stating which php.ini should be used, resulting in no modules being loaded - no database connectors etc.

Greets,

Mark

Hi Bratt,

sorry, i missed the special characters in the commands, so please change it to:

cd "\Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs"

"c:\Program Files (x86)\sugarcrm-6.5.22\php\php.exe" -c "c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini" -f cron.php

Please verify that all mentioned files are existing in the locations stated above. The errors with missing modules are caused by not stating which php.ini should be used, resulting in no modules being loaded - no database connectors etc.

Greets,

Mark

Mark,

Cannot thank you enough, that did the trick!

Thanks, Tom