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email campaign not running

Brett Goldstein

Hello,

New to Sugar, we got the system setup no problem. Outbound email tests successful. We setup a simple email campaign with two recipients, It was setup and scheduled with wizard, shows as active but wont run, and scheduler shows as nothing has run for email campaigns. We did not receive any errors running wizard, but never received email to the targets?

Parents Reply
  • 0 in reply to Justin Kuehlthau

    ok running into some issues getting the syntax correct for batch file. I found the following files in these locations.

    c:\Program Files (x86)\sugarcrm-6.5.22\php\php-cgi.exe

    c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini

    C:\Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs\cron.php

    my problem is I cant really find where "sugar" is installed as they don't mention an actual executable in the document to look for. Here is the syntax I have so far based on the document but stuck on the change directory piece. Any help would be greatly appreciated.

    sugar.bat


    cd\Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs ????


    c:\Program Files (x86)\sugarcrm-6.5.22\php\php-cgi.exe -c c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini -f cron.php

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  • 0 in reply to Brett Goldstein

    Sugar is just a website that is running in your web server.  If that's IIS, it's probably C:\inetpub\wwwroot.  If that's Apache, I don't know where it would be installed.  If you open up the Admin section of Sugar then open the Scheduler hyperlink, it should give you the text you need to use in your cron setup.  Something like: *    *    *    *    *     cd /var/www/html/crm; php -f cron.php > /dev/null 2>&1

    Also on that screen, you can click on any Scheduler and it will show you a Job Log of the history of the Job running.

  • 0 in reply to Brett Goldstein

    Hi Brett,

    be careful not to use the wrong executables. Normally, you would want to run the cron job through the php.exe file, so the sugar.bat file in your case shoudl look like this (no warranties):

    cd \Program Files (x86)\sugarcrm-6.5.22\apps\sugarcrm\htdocs

    c:\Program Files (x86)\sugarcrm-6.5.22\php\php.exe -c c:\Program Files (x86)\sugarcrm-6.5.22\php\php.ini -f cron.php

    You chose rather unusual paths for your SugarCRM installation, so please double check directories and file permissions for SugarCRM. If the created batch file runs fine when started manually, you just need to create a new job in the Windows task scheduler which runs the job every minute. It has to be run with a user who has read/write access to the SugarCRM directory.

    Greets,

    Mark