This is a Sign You Don’t Want to Miss ClubZone

Speaker

Description

Event

Sharon Parker is a veteran in the world of change leadership and change enablement, with 25+ years of experience advising on all matters of projects, ranging from technology implementations to performance management programs to brand and culture change projects. Join her session, A Real Success Story for Enabling Change, to hear how a mid-sized not-for-profit beat the odds and successfully implemented SugarCRM to resounding success and began the shift to be an agile and learning organization. 

ClubZone Americas (English)

Olivier Nepomiachty, known as Oli, is an IT professional with over 25 years of experience and manages SugarCRM’s demo environments. Join Oli and Customer Success Manager Charlotte Mouls, session, How to Optimize your Support Centre with Sugar Serve and Sugar Live, to see how you can uplevel your customer service team and technology to curate even better relationships with your customers.

ClubZone EMEA (English)

Jeff Bell joined the Conversica team in June of 2021 as a Partner Growth Executive, working to help customers create the workforce of the future leveraging Conversational AI. Over the last decade, Jeff has worked in various tech partnerships roles and lives outside of Austin, Texas. 

In collaboration with Kevin Cook, Executive Vice President of BrainSell, their session, How to Increase Your Sales Pipeline Without Increasing Headcount, will dive into how Artificial Intelligence is redefining the future of work and why that is relevant to your business.

ClubZone Americas (English)

As the head of Inteli-K, one of Javier Vasquez’s main goals is to make his customers’ dreams come true through innovative products and value-added services by not only understanding their pains but providing solutions to make their business successful. Joined by Eliud Arista González, their session, Inteli-K - Dentalia ́s Success Story (México), will tell the tale of a Mexico-headquartered leader in dental health services with 14 years of experience and how they transformed their customer experience.

ClubZone Americas & APAC (English)

Jessica Ho is a Solutions Architect at Amazon Web Services who is passionate about creating differentiated solutions that unlock customers for cloud adoption. She will be joining Ali Lipman, CX Account Executive at BrainSell, to co-host their session How to Create an Integrated, Omnichannel CX Engine. Join their session to hear how a manufacturing company was able to address a 50% increase in support inquiries without increasing headcount – during the pandemic – by creating a fully integrated, omnichannel approach to its customer service process using Sugar and AWS. 

ClubZone Americas

Ulrike Wilhelm has been the Head of Customer Service at dpa (German Press Agency) since 2009, leading the charge for the customer service department. Joined by Customer Success Director of SugarCRM, Alena Zidek and Manual Kanka, Board Member and CRM Division Manager at Fellow Consulting AG, their session User Adoption: Successes and Lessons Learned from the Sugar Implementation for dpa, will leave you with the insights you need to drive continued success within your own organization. 

ClubZone EMEA (German)

Delphine Schwartz, CRM & BI Sales Director at Synolia with experience working with IBM, has been passionate about new technologies and IT for a long time. For the last five years, Delphine has worked at Synolia to respond to customers’ needs to help them improve their business performance. Join her session, What if Your CRM Became a Real Ally in Achieving Your Business Goals?, to hear how you can transform your Sugar implementation from record-keeper to a true ally for your sales team. 

ClubZone EMEA (French)