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  • Release RoundUp Sugar Q4 2020 (10.2)

    Sarah Friedlander Garcia
    Sarah Friedlander Garcia
    The latest Sugar release, Q4 2020, is available for all SugarCloud customers and comes with major updates for sales, marketing, and support teams. Watch the video below for the sweet details! 
    • 22 Oct 2020
  • The Productivity Consequences of Tab Switching in Our Multi-app World

    Jason Eggers
    Jason Eggers
    Today's businesses rely on multiple cloud-based applications to build up their SaaS tech stack which helps to launch, analyze and increase efforts in marketing, sales, support, accounting and many other areas. From just a few apps to an extensive co...
    • 29 Apr 2020
  • How to use Survey Reporting to Drive Action in Your Organization

    Aniruddh Vaghasia
    Aniruddh Vaghasia
    It’s official: we are living in a world where data is the most expensive resource*. The idea that data is the new oil may just be the secret mantra of the tech giants who are growing bigger.Their approach and perception of data is not uni...
    • 27 Mar 2020
  • Top 10 Reasons to attend SugarWest Canada 2020

    Derek Major
    Derek Major
    We’re excited to announce SugarWest 2020!  We were originally about to announce our CRM Learning Roadshow across Western Canada in Winnipeg, Calgary and Vancouver.  However, with the precautionary measures in place across Canada...
    • 17 Mar 2020
  • Executing a Successful Automation Strategy with Sugar

    Chris Raffle
    Chris Raffle
    “We have finally done it! We attended meetings, toiled over designs, and delivered a new process that is going to streamline our operations while simultaneously improving our customer experience. We just need the team to adopt it, so we would ...
    • 2 Mar 2020
  • Sugar Connect - Seamlessly Sync SugarCRM with G Suite and Office 365

    Hussain Nasir
    Hussain Nasir
    Email plays a major role in business communication. As inboxes are flooded with emails, it’s important to stay organized, maintain records and streamline communication with customers. Wouldn’t it be great to embed your CRM software ...
    • 20 Feb 2020
  • 5 Tips for Implementing CRM Governance After a Merger

    Bridgett Colling
    Bridgett Colling
    By Elizabeth MankowskiSo your company acquired a new business (or you’ve been acquired yourself!). What does that mean for your CRM?Imagine this: you’re the Vice President of Sales at Acme Co. You rolled out a newly configured Sugar...
    • 4 Feb 2020
  • What Is Sugar Sell? Here’s What You Need to Know

    Jennifer Karpus-Romain
    Jennifer Karpus-Romain
    Customer experience is rapidly becoming a top priority for businesses. More consumers are placing their loyalty with companies based on their experiences, rather than pricing and product.In fact, reports say that 86 percent of buyers will ...
    • 30 Jan 2020
  • Five Factors to Consider When Choosing a Small Business CRM in 2020

    Naudine Mosime
    Naudine Mosime
    There comes a time when managing your client’s databases via thousands of spreadsheets, hopping from one system to another to find leads or customer data, or navigating amongst sales opportunities by checking scribbles on Post-it notes is no l...
    • 23 Jan 2020
  • CRM Platform Training: How You Can Benefit

    Hussain Nasir
    Hussain Nasir
    CRM implementation can definitely skyrocket growth in your business. This isn’t us claiming it, but what numbers say! According to Capterra, 65% of businesses adopt a CRM platform within their first five years of business. This is also because...
    • 16 Jan 2020
  • RT SugarBoards: The Best Way to Optimize CRM Data with Kanban View

    Hussain Nasir
    Hussain Nasir
    Data is important, but how you leverage it makes all the difference. With businesses having big data, it is imperative to use it efficiently to derive actionable insights. Breaking through the noise and getting the right information at a glance is i...
    • 9 Jan 2020
  • 5 Software Integration Trends You May Have Missed

    Jennifer Karpus-Romain
    Jennifer Karpus-Romain
    In an ideal world, all your company’s software solutions would be able to easily share information. If you needed an important detail about a customer’s purchasing history while working in your customer relationship management (CRM) plat...
    • 6 Jan 2020
  • Revolutionize Your Shipping Company with Live Tracking

    Aniruddh Vaghasia
    Aniruddh Vaghasia
    One of the best things about shopping from a physical store is that you get your purchases right there. No need to wait for them to arrive, and no issues with being home to take the delivery.But online stores typically offer more discounts, and you ...
    • 26 Dec 2019
  • 5 Things that Every CRM Should Have

    Sarah Friedlander Garcia
    Sarah Friedlander Garcia
    When it comes to modern CRM technology, there's good and bad news. The good news is that CRM is now the largest software market. The bad news? CRM is now the largest software market. I know. Mind-blowing, right?Let me break it down for you. Toda...
    • 19 Dec 2019
  • Integrated CRM Surveys: An Unbeatable Business Solution

    Aniruddh Vaghasia
    Aniruddh Vaghasia
    In a world of business where you have boundless competition, CRM is your treasure box. You can use it to track your customers’ needs, their data, sales details, etc. to achieve your organizational goals.   However, your success depends o...
    • 5 Nov 2019
  • Nine Key Features of a Winning Mobile CRM App

    Aniruddh Vaghasia
    Aniruddh Vaghasia
    CRM is one of the most prominent assets for a business. It streamlines operations and reduces human errors with its systematic approach. But with the desktop version, you can only use it in the office. Because nearly every aspect of the product has ...
    • 31 Oct 2019
  • Quick Tips: Email Design

    D'Andre Davis-Taylor
    D'Andre Davis-Taylor
    Although there are several factors that affect your overall email campaign performance, the basics start with design. Let's focus on the important design decisions that you need to make for each message to drive maximum results. There are three ...
    • 22 Oct 2019
  • How IoT is Transforming CRM for Manufacturing

    Noah Thomas
    Noah Thomas
    Technology is revolutionizing the way manufacturers run businesses day-to-day in the digital era. CRM systems can leverage the Internet of Things (IoT; a system of interrelated computing devices, mechanical and digital machines that have the ability...
    • 15 Oct 2019
  • To Grow Your Business, Invest in CRM Software First for a Great Customer Experience

    Dilshad Delawalla
    Dilshad Delawalla
    To Grow Your Business, Invest in CRM Software First for a Great Customer Experience Your business can grow without Marketing but will die without Customer Relationship Management (CRM) software. Exceptional customer experience is the key to cul...
    • 8 Oct 2019
  • Sugar Serve - How the New Sugar Helps Make Customers for Life

    Hussain Nasir
    Hussain Nasir
    In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. At the core of this reinvention lie Sugar’s three new products, Su...
    • 3 Oct 2019
  • Eight Ways To Maximize Your Marketing Automation Investment

    D'Andre Davis-Taylor
    D'Andre Davis-Taylor
    In the past, marketing technology was looked at as a quick fix solution. However, a quick fix can never solve all of your problems and provide you with sustainable work solutions. Rather, a marketing solution will be much more successful if it is in...
    • 1 Oct 2019
  • Unlock the Value of AI with CRM

    D'Andre Davis-Taylor
    D'Andre Davis-Taylor
    Artificial Intelligence (AI) has been a topic of fascination of science fiction fans for many years, and it’s been typified in classic entertainment such as Star Wars, Star Trek, and even the Jetsons. As AI advances and as we explore its pract...
    • 26 Sep 2019
  • How to Make the Most Out of NPS Survey Results

    Aniruddh Vaghasia
    Aniruddh Vaghasia
    Customer feedback. A strong foundation of any successful business. But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process.With the help of right SugarCRM Survey ...
    • 5 Sep 2019
  • DocuSign signature with Sugar makes life easy

    Dhaivat Naik
    Dhaivat Naik
    Many businesses require electronic signatures on all official documents to safely and securely conduct transactions. Companies that do so may also require those e-signatures to come from trusted and reputable services. Fortunately, we have DocuSign,...
    • 23 Jul 2019
  • Smarketing – The collaboration between Marketing Automation and CRM

    Lauren King
    Lauren King
    Having 5 different locations to manage all your marketing needs is confusing if nothing else. Your social media in one place, lead generation in another and email marketing as well. It’s no wonder you're struggling to keep track. And the ...
    • 11 Jul 2019
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