Picture this: You’re a Tier 2 support representative. Your day starts with a list of case escalations that have been assigned to you—cases with histories as complex as the customers’ frustrations. Each one represents a problem that&...

Edit (May 2025): After this announcement was initially published, SugarCRM has since announced changes to the formatting of release version numbers. Please review A Simpler, More Consistent Versioning Scheme for Sugar Products to learn...

Since our last Scoop update, we’ve been enhancing the Sugar platform to be better than ever. We can’t wait to show you what’s new in our Q4 2024 (14.2) Sugar Sell and Serve release. Complete UI Overhaul The Q4 2024 update giv...

Hello SugarClub Community, This community of SugarCRM users is incredible, and I am very excited to share that this has been recognized by the vendor of the platform (Verint Community) that we use to run SugarClub! I spent part of this week at the V...

I have some important SugarCRM news to share. After careful consideration, Craig Charlton has decided to step aside from his role as our CEO and move to the role of Chairman of the Board. You can reference today’s press release about this ...