Customer Resources

Here at Sugar, we want to make it as easy as possible for you to work with us. We've curated all the essential contacts and resources available to help you. We recommend familiarizing yourself with the customer resources linked below to ensure you get the information you need as quickly as possible.

Account-Related Inquiries

Sugar Team	Inquiry	Contact Info
Customer Success	Subscription and renewal information Expired download keys Information regarding additional Sugar products, services, or extended support	customersuccess@sugarcrm.com
Accounts Receivable	Invoices Receipts Make a payment	ar@sugarcrm.com
Sales	Purchasing new Sugar products, including: Sugar Sell, Serve, Market, or Enterprise Additional license seats Additional managed storage Extended support	sales@sugarcrm.com
Partnerships	Reseller Partnerships Distribution Partnerships Solution Partnerships ISV partnerships	partner-advisory@sugarcrm.com isv@sugarcrm.com
Sugar Outfitters	Official SugarCRM Marketplace	outfitters@sugarcrm.com

Product Assistance

Sugar Team	Inquiry Type	Contact Info
SugarClub	Training & Certification Product Assistance Product Updates Best Practices Implementation examples Connect with other customers	SugarClub Help Guides For inquiries about using this site, SugarClub, (e.g. login issues, site feedback, etc.) please email sugarclub@sugarcrm.com
Sugar Support	Product concerns Technical assistance SugarCloud requests	Working With Sugar Support
Mobile App	Mobile SDK Support	Mobile Developers SugarClub Group

Support Resources

You can learn more about working with our support team by visiting our support site.

Support Resources for Customers

Product Guides

Services Resources

Sugar provides a full range of services to help our customers make the most of their investment in our solutions.

Contact the Sugar Services Team for more information

Marketing Resources

Stay up to date with all SugarCRM has to offer