One of the biggest reasons CRM implementations fall short isn't the technology—it's adoption. And one of the biggest blockers to adoption? People don't know what they don't know.
We hear it all the time from customers:
"I d...
Celebrating Our Year Together
As the year comes to a close, we want to reflect on the incredible moments we’ve shared with you—our Sugar community. This year, we celebrated innovation, resilience, and collaboration—from new&nb...
*This post was written by guest contributor Matt O’Neill, a seasoned futurist and expert in helping businesses adapt to change. For more from Matt, visit futuristmatt.com.
During today’s keynote, “You Can’t Be Future Proof, Bu...
Picture this: You’re a Tier 2 support representative. Your day starts with a list of case escalations that have been assigned to you—cases with histories as complex as the customers’ frustrations. Each one represents a problem that&...
