I'm looking for a solution:
There is a case and the assignment is performed via the Round Robin process depending on the shifts module. Our customers have the possibility to create a follow-up case. This will be subordinated to the previous case. Now it is to be checked whether the assigned user of the parent case is currently active in the shift. If this is true, the follow up case should be assigned to the same user as the parent case and if not, a new assignment via round robin should take place depending on the current shift availabilities.
I can't get any further in SugarBPM and via the Business Rules and would be happy if there are any solutions on your side.