• Cases: Assign Follow-Up Cases to parent cases assigned user depending on shift availability

    Hi, I'm looking for a solution: There is a case and the assignment is performed via the Round Robin process depending on the shifts module. Our customers have the possibility to create a follow-up case. This will be subordinated to the previous case…

  • Email case creation created by default user

    We've implemented de inbound email automatic case creation. Following the next tutorial: https://support.sugarcrm.com/Knowledge_Base/Email/Automatically_Creating_Cases_From_Inbound_Emails/ Everything is working fine, however we noticed all cases are created…

  • Reply customer with email for new case

    Hello! Our bussiness has the create case from an inbound email implemented right now. Just like the next guide: https://support.sugarcrm.com/Knowledge_Base/Email/Automatically_Creating_Cases_From_Inbound_Emails/ We had the auto reply email configured…