scheduler Problem - Last successful never

Hi Mehul,

I would check is cron job working/setup correctly. In addition to that, i would also double check conditions you have entered in your workflow.

There are multiple reason you might get this message. I would recommend you go through Workflow Management - Administration Guide.

It would better if you could mention about what is your workflow type, settings and conditions to understand.

Best Regards

Tevfik Tümer

Developer Support Engineer

You may try this tutorial at How to set up cron job for SugarCRM , easy to find issue.

Hi Essie li

I have tried but status is Succeeded only

Hi Mehul,

which SugarCRM Version (Edition and Version number) are you running? On which Webserver and PHP version?

Greets,

Mark

Hi Mark Willert Tevfik Tümer

Sugar Professional 6.5

webserver - apache

php 5.5.9

Sugarcrm.log not showing any problem .. only showing error like below.

Sat Jun 18 11:35:02 2016 [8437][1be12921-1281-a1d1-30ad-503c788923c3][FATAL] Job 96d8d4c9-193d-a175-7cb9-5764e4121c2f (Process Workflow Tasks) failed in CRON run

Hi Mehul,

there you have the problem - your PHP version is not supported by SugarCRM 6.5 (see http://support.sugarcrm.com/Resources/Supported_Platforms/Sugar_6.5.x_Supported_Platforms/index.html ), and while SugarCRM's WebGUI is running mostly without problems with higher versions, under-the-hood functionality like scheduler jobs can fail.

Please move to a supported platform and test again.

Greets,

Mark

Hi Mark Willert

Thanks for reply .. but another instance with same version is running successfully .

any other solution ??

Hi Mehul,

it might run one way or the other, but you cannot take anything for granted unless you use the supported stack.

next step is to verify file access rights and owner/group. Under which user do you run the Cronjob? It should be the same the webserver is running with (apache on RPM distributions and www-data on DEB-based ones as a rule of thumb).

Alternatively, if you are using Sugar Pro, you can always rise a support case at https://support.sugarcrm.com (they also will require you to stay in the supported stack as requirement to receive support).

Greets,

Mark

Hi Mehul,

it might run one way or the other, but you cannot take anything for granted unless you use the supported stack.

next step is to verify file access rights and owner/group. Under which user do you run the Cronjob? It should be the same the webserver is running with (apache on RPM distributions and www-data on DEB-based ones as a rule of thumb).

Alternatively, if you are using Sugar Pro, you can always rise a support case at https://support.sugarcrm.com (they also will require you to stay in the supported stack as requirement to receive support).

Greets,

Mark