Hi there !
I'm facing a strange issue. The field case_number is not processed in my email template when I'm sending a notification through a workflow. Customer is complaining about this issue but the version of Sugar hasn't changed since June 2018 (still in Sugar ENT 126.96.36.199, migration to V10 will begin in the next few days).
Is it a known issue, did you ever faced this problem ?
Could it be linked to this problem :
My workflows are triggering on new records only ... like in the bug :/
Any clue to fix that ?