The built-in SkypeOut identifies the phone number formats and converts it into a clickable link. Is there a way to add a new plugin similar to SkypeOut or customize that link (with our CTI URL) in Sugar.
Which Sugar Version You are at?
There needs to customization for converting all Phone links to "Callable" link for any third party software.
Your Software must support any API and JS based support like Twilio does.