The built-in SkypeOut identifies the phone number formats and converts it into a clickable link. Is there a way to add a new plugin similar to SkypeOut or customize that link (with our CTI URL) in Sugar.
Which Sugar Version You are at?
There needs to customization for converting all Phone links to "Callable" link for any third party software.
Your Software must support any API and JS based support like Twilio does.
I've seen a couple approaches.
Some partners will have a browser plug-in that will detect phone numbers on any page (including Sugar) and convert those into clickable links that launch their CTI.
It is also possible to extend the Sidecar phone field to customize how phone fields are displayed directly. The Phone field component is where the built-in SkypeOut support is included.
I have had success using the below browser addons.