Adding CTI URL

Which Sugar Version You are at?

There needs to customization for converting all Phone links to "Callable" link for any third party software.

Your Software must support any API and JS based support like Twilio does.

Hii Ashish

I am using Sugar Vanilla 9.1.0

Yes i also have been using Sugar Vanilla 9.1.0..It gives issues sometimes though 

I've seen a couple approaches.

Some partners will have a browser plug-in that will detect phone numbers on any page (including Sugar) and convert those into clickable links that launch their CTI.

Another approach would be to extend Sugar's JavaScript to do something similar. Basically install a JavaScript snippet using a module loadable package that detects phone numbers and changes them.

It is also possible to extend the Sidecar phone field to customize how phone fields are displayed directly. The Phone field component is where the built-in SkypeOut support is included.

For example, https://community.sugarcrm.com/message/82790?commentID=82790#comment-82790 

I have had success using the below browser addons.

Firefox:

https://addons.mozilla.org/en-US/firefox/addon/telephone-number-detection/

Chrome:

https://chrome.google.com/webstore/detail/telephone-number-detectio/oolkfddhhccdciigjigaghblnlkbgjki