Adding CTI URL

The built-in SkypeOut identifies the phone number formats and converts it into a clickable link. Is there a way to add a new plugin similar to SkypeOut or customize that link (with our CTI URL) in Sugar.

Matt Marum

Parents

0 ashish Dwivedi over 6 years ago

Which Sugar Version You are at?
There needs to customization for converting all Phone links to "Callable" link for any third party software.
Your Software must support any API and JS based support like Twilio does.
Outright Store: An Extension store for all of your SugarCRM needs.
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Reply

0 ashish Dwivedi over 6 years ago

Which Sugar Version You are at?
There needs to customization for converting all Phone links to "Callable" link for any third party software.
Your Software must support any API and JS based support like Twilio does.
Outright Store: An Extension store for all of your SugarCRM needs.
Website: https://store.outrightcrm.com/
All About Me : https://www.outrightsystems.org/founder/
Ph (US): +1 952 314 9111
Ph (India): +91 9005 468 298
Email: ashish@outrightcrm.com
Skype: ashdwi1
Whatsapp : +919005468298

Children

0 Mohan Salunke over 6 years ago in reply to ashish Dwivedi

Hii Ashish
I am using Sugar Vanilla 9.1.0
0 Matt Marum over 6 years ago in reply to ashish Dwivedi

I've seen a couple approaches.
Some partners will have a browser plug-in that will detect phone numbers on any page (including Sugar) and convert those into clickable links that launch their CTI.
Another approach would be to extend Sugar's JavaScript to do something similar. Basically install a JavaScript snippet using a module loadable package that detects phone numbers and changes them.
It is also possible to extend the Sidecar phone field to customize how phone fields are displayed directly. The Phone field component is where the built-in SkypeOut support is included.
For example, https://community.sugarcrm.com/message/82790?commentID=82790#comment-82790

App Ecosystem @ SugarCRM
0 Edward Robinson over 6 years ago in reply to ashish Dwivedi

I have had success using the below browser addons.
Firefox:
https://addons.mozilla.org/en-US/firefox/addon/telephone-number-detection/
Chrome:
https://chrome.google.com/webstore/detail/telephone-number-detectio/oolkfddhhccdciigjigaghblnlkbgjki