We would like to inform you that SugarIdentity, which supports comprehensive single sign-on (SSO) for the Sugar application, Sugar Connect, the SugarCRM mobile app etc., can now be activated for on-site Sugar instances via the activation portal.
Detailed release notes can be found here: SugarIdentity Release Notes
Activation Guide for on-site instances: SugarIdentity Activation Guide for On-Site Instances
What is Sugar Connect?
Sugar Connect is an email client add-in that lets you work with your Sugar data without navigating away from Outlook or Gmail. Sugar Connect is included with Sugar Sell Premier and Sugar Enterprise+. It is also available with the new version of Sugar Advanced, released May 2023. Some restrictions apply. Sugar Connect can also be purchased as an add-on for Sugar Enterprise and Sugar Serve.
Can SugarIdentity service be activated on any Sugar version?
No, your instance must be on a supported version, Sugar version 12.x or higher.
If I use Hint and Connect, can I still use SugarIdentity?
Yes, please review the activation region guidelines.
I get the error “The activation process cannot proceed as SugarIdentity is unable to communicate with your instance”.
How do I know that SugarIdentity service is activated?
You will see the SugarCloud Settings link on your Sugar Admin page.
- SugarIdentity Supported Platforms
- SAML Authentication help articles
- OIDC Authentication help articles