Hello,
I'm facing a strange situation : a BPM starts if a new email is added to the case and if its direction is anything other than "outbound"
But, strangly, the BMP will activate with any email added, no matter the criteria i indicated.
For example, all these emails below have activated the BMP, whereas these are clearly outbound.
anything wrong ? Or is it a bug ?
Thanks
Hi Yves Bourgarel ,
There was a bug we identified (95922) in October that causes a 'relationship change' start event to trigger regardless of whether the relationship was modified. The bug was hotfixed in Sugar Cloud in November, so I assume you are running Sugar outside of their environment. If that is accurate, I recommend filing a support case for the bug as they may be able to supply you with a hotfix for the issue.
Chris
Hi Yves Bourgarel ,
I recommend filing a support case, so they can evaluate why the behavior is still occurring in your use case.
Chris
