Sugar Serve Answers & Best Practices

• Answered

  Action buton to open a built url 0

  43 views
  2 replies
  Latest 5 days ago
  by Yves Bourgarel
• Not Answered

  AI agent provide initial response to incoming cases? 0

  36 views
  0 replies
  Started 19 days ago
  by Elisabeth Hunt
• Answered

  Business rule return error message 0

  286 views
  2 replies
  Latest 2 months ago
  by Yves Bourgarel
• Not Answered

  Multi value search 0

  301 views
  1 reply
  Latest 4 months ago
  by Andre Serrazina
• Suggested Answer

  IfElse returning null value 0

  399 views
  1 reply
  Latest 4 months ago
  by André Lopes
• Answered

  Adding an "OR" condition in a business rules 0

  487 views
  2 replies
  Latest 4 months ago
  by Yves Bourgarel
• Not Answered

  Documents not saving to Sharepoint in cloud drive 0

  472 views
  1 reply
  Latest 5 months ago
  by Brenda Rossetto
• Answered

  Sending an email to an outside address from BPM or Automate 0

  787 views
  2 replies
  Latest 5 months ago
  by Yves Bourgarel
• Not Answered

  If multiple default email addresses, which one is selected ? 0

  277 views
  0 replies
  Started 7 months ago
  by Yves Bourgarel
• Not Answered

  Dependant field appears only after saving 0

  649 views
  2 replies
  Latest 7 months ago
  by Yves Bourgarel
• Not Answered

  BPM start while it should not 0

  1024 views
  4 replies
  Latest 8 months ago
  by Chris Raffle
• Not Answered

  Unknown field "assigned to" 0

  615 views
  2 replies
  Latest 8 months ago
  by Yves Bourgarel
• Not Answered

  Is there a way to create a "template" for cases? 0

  513 views
  1 reply
  Latest 8 months ago
  by Chris Raffle
• Answered

  assign smart guide task based on account? 0

  939 views
  2 replies
  Latest 8 months ago
  by Elisabeth Hunt
• Suggested Answer

  Dropdown list content depending on formula 0

  1179 views
  4 replies
  Latest 8 months ago
  by Yves Bourgarel
• Answered

  Can customers see case notes (from the notes subpanel) in the customer portal? 0

  1071 views
  3 replies
  Latest 8 months ago
  by André Lopes
• Not Answered

  Recalculate fields via BPM 0

  985 views
  3 replies
  Latest 9 months ago
  by Andre Serrazina
• Not Answered

  Mosaic view returns no result - missusage or bug? 0

  989 views
  4 replies
  Latest 9 months ago
  by Yves Bourgarel
• Suggested Answer

  SugarBPM - email related users 0

  6211 views
  5 replies
  Latest 9 months ago
  by Chris Raffle
• Answered

  View a field based on assigned to 0

  1434 views
  4 replies
  Latest 9 months ago
  by Yves Bourgarel