Sugar Serve Answers & Best Practices

• Suggested Answer

  My Notes Last 7 Days in Service Console 0

  937 views
  10 replies
  Latest 1 month ago
  by Greg Barrass
• Suggested Answer

  Send out emails to non-contacts via BPM 0

  343 views
  1 reply
  Latest 1 month ago
  by André Lopes
• Not Answered

  Assignment by least busy in BPM 0

  330 views
  1 reply
  Latest 2 months ago
  by André Lopes
• Suggested Answer

  IfElse (Calculated value in Formula Builder) 0

  495 views
  4 replies
  Latest 2 months ago
  by Sean Mulligan
• Answered

  Automating the linking of records 0

  364 views
  1 reply
  Latest 2 months ago
  by Dmytro Chupylka
• Suggested Answer

  Adding pictures to a case 0

  3013 views
  16 replies
  Latest 3 months ago
  by Björn Canales Pfisterer
• Answered

  Tasks not included in Interactions within Service Console 0

  970 views
  4 replies
  Latest 3 months ago
  by Greg Barrass
• Answered

  Make Shifts and Shift Exceptions Modules available in Studio and BPM 0

  1305 views
  8 replies
  Latest 5 months ago
  by Greg Barrass
• Answered

  For the Case Macro to work can the matching text be anywhere in the Subject Line ? 0

  805 views
  4 replies
  Latest 7 months ago
  by Missy Brooks
• Answered

  Is there a Timeout Setting in Sugar 0

  657 views
  2 replies
  Latest 9 months ago
  by Björn Canales Pfisterer
• Discussion

  Pre-register and submit your session ideas for ClubZone!

  520 views
  0 replies
  Started 9 months ago
  by Alex Nassi
• Not Answered

  It is possible to Set an Inbound and Outbound Emails with 2 Factor Aunthentication? 0

  499 views
  1 reply
  Latest 10 months ago
  by Greg Barrass
• Not Answered

  Whats the difference between exchange online and Exchange basic authentication? 0

  701 views
  1 reply
  Latest 10 months ago
  by Rene Fromhold-Treu
• Answered

  Service Console Refresh Interval 0

  843 views
  3 replies
  Latest 10 months ago
  by Greg Barrass
• Not Answered

  Zoom Phone Integration 0

  728 views
  1 reply
  Latest 11 months ago
  by Dmytro Chupylka
• Discussion

  Best practices for new cases & Linking to contacts

  1413 views
  6 replies
  Latest over 1 year ago
  by Greg Barrass
• Answered

  Use Business Hours in BPM 0

  1368 views
  6 replies
  Latest over 1 year ago
  by Brenda Rossetto
• Discussion

  Make quick updates with Tile View

  335 views
  0 replies
  Started over 1 year ago
  by Brieanne Rowe
• Suggested Answer

  SugarBPM - email related users 0

  1406 views
  4 replies
  Latest over 1 year ago
  by Dmytro Chupylka
• Suggested Answer

  limit cloud access via ip range +1

  2088 views
  8 replies
  Latest over 1 year ago
  by André Lopes