Hi -
Haven't managed to successfully set up our portal yet, so I can't just test this myself. If my team adds notes to a case (in the notes subpanel), are those visible to customers who login to the portal to view their case?
- Elisabeth
Hi -
Haven't managed to successfully set up our portal yet, so I can't just test this myself. If my team adds notes to a case (in the notes subpanel), are those visible to customers who login to the portal to view their case?
- Elisabeth