My Notes Last 7 Days in Service Console

We are using the Service Console and have a requirement for a dashlet showing the Notes for the Last 7 days for the logged in user. This necessitates a filter to specify the current user, but the only option at the moment appears to be using the Assigned To User and specifying a user. which is not a viable solution. We need it to provide the Current User option.

If the existing option is used, any other user using the Service Console get no data displayed and a message to duplicate the Service Console which is not ideal when trying to roll out a consistent dashboard for all team members.

Am I missing something ?

Parents

0 Gauri Sonawane over 3 years ago

Dear Greg,

One of the out of the box filter that is available in the system is "My Items" which typically works on the logged in user. For the requirement specified to view "My Notes Last 7 Days", this option is perfect wherein the logged in user will be able to view his/her notes and need not specify any "Assigned To" name.
0 Greg Barrass over 3 years ago in reply to Gauri Sonawane

But there is no option to add the additional condition for last 7 days. So you just end up with the last x number of years worth of Notes for example.

Reply

0 Greg Barrass over 3 years ago in reply to Gauri Sonawane

But there is no option to add the additional condition for last 7 days. So you just end up with the last x number of years worth of Notes for example.

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