My Notes Last 7 Days in Service Console

We are using the Service Console and have a requirement for a dashlet showing the Notes for the Last 7 days for the logged in user. This necessitates a filter to specify the current user, but the only option at the moment appears to be using the Assigned To User and specifying a user. which is not a viable solution. We need it to provide the Current User option.

If the existing option is used, any other user using the Service Console get no data displayed and a message to duplicate the Service Console which is not ideal when trying to roll out a consistent dashboard for all team members.

Am I missing something ?

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0 Alex Nassi over 4 years ago

Hi Greg,

Would it work to use the List View dashlet and the "My Items" filter as shown here:

I tested this and it seemed to work for your requirement.

I hope this helps!
0 Greg Barrass over 4 years ago in reply to Alex Nassi

Good idea, but the problem with a My type built in filter is that it doesn't permit adding anything else to the filter. For example My Notes Last 7 Days. Thats where the current User options would work perfectly as you can add other criteria.

Reply

0 Greg Barrass over 4 years ago in reply to Alex Nassi

Good idea, but the problem with a My type built in filter is that it doesn't permit adding anything else to the filter. For example My Notes Last 7 Days. Thats where the current User options would work perfectly as you can add other criteria.

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