Details about this thread
  • State Verified Answer
  • Replies 2 replies
  • Subscribers 321 subscribers
  • Views 108 views
  • Users 0 members are here
Related content from around SugarClub

Call Record ID in the Account Audit Log

Bud Hartley

This isn't a problem per se so I'm asking here instead of opening a Case.

I looked at the Audit Log for an Account record and saw that there was a change to "Record ID".  It seemed odd, and I was able to determine that the Old and New Record ID values were the Record IDs of Calls!

Long ago, I removed the "Audit" setting for many fields knowing that it took space in the File System.  Obviously, the record ID of a Call isn't an Audit field in the Account record.

Does anyone know why the Call Record ID would appear in the Account record?

. 

Parents
  • +1

    Yes!  That's the answer.  Thanks!

    We've been using the Last Activity add-in which tracks the date and time of the last call, meeting, AND email for some time.  The Last Interaction function was added but doesn't include emails so I haven't paid much attention to it.

    Mystery solved, thanks Andre!

    Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)

Reply
  • +1

    Yes!  That's the answer.  Thanks!

    We've been using the Last Activity add-in which tracks the date and time of the last call, meeting, AND email for some time.  The Last Interaction function was added but doesn't include emails so I haven't paid much attention to it.

    Mystery solved, thanks Andre!

    Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)

Children
No Data